Tool Spotlight

New Tech: ITS WebBot & Screen Sharing

ITS WebBot

Looking for quick answers to quick questions? While the Help Desk is always here to help, we have launched a WebBot on the ITS website to help community members find information even more easily. Ask the Bot a question and it will point you towards resources on the website that may help. While it is learning, even if it can’t find the correct answer, it will allow you to create a Help Desk ticket. Check it out now on the ITS Website.

Screen Sharing

We’re excited to announce after a successful pilot last year, that most ITS-managed classrooms across campus now have the ability for faculty, students or any participant to wirelessly present from their personal device to the projector. Using phones, tablets, or laptops, any member of your learning community can now, with a few clicks, display their screen to the class.

Tool Spotlight: Microsoft Forms

Have you ever wished that you could quickly collect information from your class, student group, department or others? If so, you’ve probably dabbled with Qualtrics, our survey tool. While Qualtrics is a sophisticated, market-leading survey tool, it can be a little complicated for basic information collection.

In cases where Qualtrics is ‘too much’, consider Microsoft Forms, available now to all staff, faculty and students. Forms allows you to quickly and easily create short online forms to collect information from groups, and offers common question types including multiple choice, short and long text entry and Likert-scale. Additionally, it is very easy to restrict participation to users with Clark credentials, and export responses as Excel files or as a graphical report.

Access Microsoft Forms by clicking here: or in your Microsoft 365 portal, by clicking the “Waffle icon” (9 dots) in the top left of your screen. If you don’t see Forms there, click All Apps.

Click here to access a Microsoft Forms Essentials Course in Linked in Learning (click here to learn more about LinkedIn Learning at Clark).


Tool Spotlight: Software Center

Software Center allows quick and easy installation of common software on Clark-managed Windows devices across campus. The software available in Software Center will differ depending on the location of the device but common software includes:

  • Foxit PDF Reader
  • VLC Player (for video playback)
  • Skype
  • Microsoft Teams
  • Chrome and Firefox
  • 7Zip File Extractor

In addition to these, some Clark computers will also allow you to install specialist academic programs such as Anaconda Python, ArcGIS (Maps and Pro), RStudio and much more.

Installing Software from Software Center

When using a Clark-managed Windows computer while on campus or connected to VPN:

1. Click on the search icon in your Windows taskbar. (Don’t see a search icon? Click here for more instructions)

A picture of the windows dashboard and an arrow highlighting the search icon

2. Type Software Center and click on the icon to open

a screen shot of the software center icon

3. In Software Center you’ll see all of the software that you have the ability to install on the device.

4. Click on the software you wish to install. You will see information including the version.

5. Click install to begin the installation. If there is only an “Uninstall” button, that indicates that the software is already installed on the device.

For more information on Software Center, or the different software available to you to install on a Clark device, please contact the Help Desk (, 508 793 7745)

In case you missed it … Turnitin

As announced earlier this week…

ITS is excited to announce that Clark University now provides access to Turnitin for all faculty and students.

Clark subscribes to two Turnitin products, both of which are fully integrated with, and accessed through, Clark’s Moodle environment:

  • Turnitin Originality is a tool that allows students and faculty to analyze written work and checks for citation mistakes, inappropriate use of text from other resources, and accidental or purposeful plagiarism.
  • Turnitin Feedback Studio is a tool that helps faculty offer effective and efficient feedback on student papers by offering in-browser markup, audio feedback options, integrated rubrics and a library of frequently used comments. This also includes access to Grademark (a rubric tool) and Peermark (a peer review tool).

Getting started

Click here for information about Turnitin at Clark, including:

  • Videos and instructions for students
  • How-to guides and videos for faculty
  • Best practices for using Turnitin in a student-centered, positive and equitable way.

Additionally, Academic Technology Services (ATS) will be offering Turnitin workshops via Zoom. Click here for more information, dates and times.


Faculty can contact your Academic Technology liaison, and student and staff, can contact the Help Desk at 508-793-7745 or

Tool Spotlight: Qualtrics

Qualtrics is a sophisticated, industry-standard, web-based survey tool. Available to all students, faculty and staff, Qualtrics allows community members to create surveys for research, feedback, workflows and more.

With access to a wide variety of question types, the ability to add different branches depending on question choices, sophisticated reporting options and access to premium research features, Qualtrics should be your first choice (over free options such as Google Forms, Survey Monkey, etc) when creating a survey.

Clark University also subscribes to on-demand Qualtrics support. This valuable subscription allows all community members access to video training, how-to guides, and survey best practices on their support site (Qualtrics Support). Additionally, you can log in to chat, email or talk to a representative over the phone.

Click here for more information about Qualtrics, and begin using it today. 

Keep Zooming

While many of us are happy to say goodbye to days full of Zoom classes and meetings, the convenience, flexibility, and reach that Zoom offers means that it will be a part of Clark for a time to come. And while most of us are experts in its features now, we wanted to offer some new or under-used tips.

Update Regularly

The most important tip for a great Zoom experience is to update your software regularly. Zoom is constantly improving their software and to take advantages of these improvements you need to update regularly. Updating is quick and easy and as of this article, the current version is 5.8.0.

On your desktop (Windows or Mac): Open and log into your Zoom application, click on your profile icon (or initials) in the top right, click Check for Updates and follow the prompts.

On your phone, or tablet: You’ll get a prompt to update when there is a new version.

Live Transcription

An underused feature of Zoom is the ability for the host to display automatic (computer-generated) transcription, and allow participants to request live-transcription (both by name or anonymously).  This can help participants who have hearing-impairments, ESOL (English to Speakers of Other Languages) participants, participants who are experiencing poor audio on their device, and many more. While computer-generated transcriptions aren’t perfect and shouldn’t be relied on for community-members with ADA accommodations (students should contact Student Accessibility Services, while Staff and Faculty should contact HR) they can be a huge help for many listeners.

As a host: Ensuring that you’re using the most recent version of Zoom, start your meeting, click Live Transcript (may be in the More menu), click Enable Auto-Transcript.

As a participant: Ensuring that you’re on the most recent version of Zoom, look for the Request Live Transcription button (may be in the More menu), and choose to Request, or Request Anonymously. A host can agree, or decline to offer transcriptions.

Sharing your Pronouns

While many at Clark have edited their display names to include their pronouns, Zoom now supports automatic sharing of your pronouns when set in your profile. To add pronouns, visit, log in and chose the edit button to the right of your display name.

Note that pronouns are only displayed if you are on version 5.7.1 or higher.


ITS often gets questions about Zoom recordings – how best to record a Zoom recording, how long they’re available for, and how to share recordings.

As a host in a Zoom meeting, you can choose to save recordings of your meeting to your desktop or to the cloud. Most hosts prefer to save to the cloud, so you don’t need to worry about the space available on your device or internet disruptions.

If you choose to save your meeting recording to the cloud, it will be automatically transferred to your Meeting Recordings folder in your My Folder in Panopto ( From there you can keep your recording private (default), share with a small group of specific people, share with the Clark community (log in required), or share it openly on the internet.

Back-up recordings are also saved to the Zoom web portal but are only available for 28 days after the meeting. You can view these back-up recordings at, and click on Recordings in the left-side menu.

Best Practices for Turnitin

Before the Semester

Consider your assignments

One of the most effective strategies to prevents academic misconduct is to intentionally design assignments that are challenging or nearly impossible to plagiarize. One way to do this is to “scaffold” assignments. For example, have students write a proposal in which they propose a research question, identify some initial sources, and outline a plan for gathering information and writing their paper. Another approach is to have students complete an annotated bibliography, in advance of a rough draft, which eventually leads to the final paper. Scaffolding provides students feedback about their work and empowers them to succeed, while at the same time reduces pressure that could lead to academic dishonesty.

Assignments that are authentic, personal, or creative are also harder to plagiarize. You could ask students to reflect on, or make connections between course material and personal experiences, current events, or local contexts.

Understand the tool

As with any new technology, we recommend becoming familiar with the tool, testing it carefully and reviewing technical guidelines and best practices. Many faculty find it useful to submit sample papers to an assignment so that they can become familiar with interpreting the report before beginning to grade student papers.

Visit the ITS Turnitin webpage for detailed videos, instructions and support.

Add Turnitin to your syllabus

If you plan to use Turnitin in a course, we strongly recommend including a disclosure in your syllabus. Feel free to use the sample text below.

Some assignments in this course may be submitted to Turnitin via Moodle. Turnitin is a service that generates a report on the originality of your writing by comparing it with a database of periodicals, books, online content, student papers, and other published work. This report can help you discern when you are using sources fairly, citing properly, and paraphrasing effectively—skills essential to all academic work.

If submitting a paper to an assignment that requires Turnitin, we recommend that you submit it early enough to review your Turnitin report before the final due date. Then, if necessary, you will have time to ask for help from your instructor, TA or from the Writing Center or Library.

Students agree that by taking this course all required papers may be submitted for textual similarity review to All submitted papers will be included as source documents in the reference database solely for the purpose of detecting plagiarism of such papers. Use of the service is subject to the Usage Policy posted on the site. Students who do not agree should contact the course instructor immediately.

Make a plan, and know the policies

Familiarize yourself with the institutional and departmental guidelines for handling suspected plagiarism. Additionally, establish a clear plan for how you will work with students who need intervention based on their Turnitin report. Communicate these policies in class and include them in your syllabus

Consider your settings

The Turnitin assignment in Moodle offers a wide range of options that you can choose from. While we have taken time to set the defaults to support these best practices, understanding the importance of the different settings is important. Read below to learn more about some important choices, and click here to watch a video that goes through others in more detail.

Be transparent

Make reports available to students – In order for an Originality Report to help enhance students’ research and writing skills, the students need to be able to view the report. This allows them to see both the strengths and weaknesses of their papers. You might then encourage students to schedule an appointment with the Writing Center or during office hours to review the report.

Allow drafts

Where appropriate, allow students to submit drafts. Giving students the option to submit a draft through Turnitin before submitting their final paper provides an opportunity to discuss research and citation techniques.

When using Turnitin to evaluate multiple drafts, make sure that the rough draft assignment will not be stored in Turnitin’s paper repository by deselecting this option when creating the assignment. If the rough draft is stored in the paper repository, then any future drafts submitted to Turnitin will be compared to previous drafts, rendering the Originality Score unnecessarily high and not very useful.

Apply equitably

Avoid selectively using Turnitin to assess the work of only one student. When using Turnitin, it is best practice to run a report for all student submissions. 

Before the assignment

Discuss with your students

Talk in class about the Originality Report and how Turnitin will be used in your course, even if it’s also written in your syllabus. As an instructor, you have a choice in how you present the message: do you want your students to view Turnitin as a useful tool that helps them grow as writers and scholars, or do you want to use it as a punitive tool?

Encourage testing

As a means to open dialogue, we recommend you allow students to test the tool. You might do this by creating a Turnitin assignment that requires students to submit a piece of original text. Then, provide time in class or during office hours to review the Originality Reports with students and allow them to ask questions.

Offer Support

As students begin to think more deeply about academic integrity, consider leveraging the support offered across campus.

When Grading

Interpret the report carefully

When reviewing the report, remember that the Originality Report Score is not definitive and is influenced by the settings chosen when creating the assignment in Moodle. Also consider that there is not one appropriate Originality Score for every assignment, and a high score is not always a bad thing. For example, the Originality Score for a research assignment will likely be higher than a creative writing assignment. In fact, if a score for a research assignment is very low, this may indicate that the student may need to incorporate more research into their next draft. The bottom line is that instructors cannot simply rely on the Originality Score alone to detect plagiarism—interpretation is key.

Leverage other Turnitin tools

While much of the focus of these best practices are on the Originality Report, Turnitin also offers a large suite of tools that can help grading and feedback. For example, you can mark-up assignments directly in the Turnitin window, add frequently used comments, leave audio feedback and apply rubrics. Visit the Turnitin page for more information on how to use these additional tools.

New and Improved Anti-virus for your Personal Devices

ITS is very excited to announce a new, easier way to protect your personal Windows and Apple devices – Sophos Home.

Clark community members have long had free access to Sophos – a leading anti-virus software – to install on their personal devices.  Clark will now provide access to Sophos Home which offers more advanced, real-time protection from the latest ransomware, malicious software, and hacking attempts. All of this while also being incredibly easy to install, use and update. Additionally, Sophos Home supports the new Apple OS – Big Sur.

We recommend upgrading your home antivirus to this latest product. Click below to get started, and contact the Help Desk ( if you need more support.

FindTime: A New Scheduling Tool in Outlook

Many users of Doodle – the online scheduling tool – were disappointed last year when they introduced a new pricing model. If you’re looking for a new scheduler, consider FindTime – available now for free and as part of your Clark University Outlook.

FindTime allows you to create a meeting poll to ask attendees to select times they’re available and works for meeting-goers that are both inside and outside the Clark community. Propose multiple possible times to all attendees and allow everyone to vote. When the group reaches a consensus, FindTime sends out the meeting invite on your behalf, eliminating the time-consuming back-and-forth usually required to find the best meeting time.

FindTime is available in your Clark University Outlook now, both online and on your desktop. Click here for a short video on how to use FindTime in LinkedIn Learning


On your Desktop:


Ace Your Presentations

If you have to give a presentation this semester, consider using PowerPoint’s Presentation Coach, available in PowerPoint 365 (online only) at

The Presentation Coach allows you to practice your presentation, while PowerPoint monitors and analyzes your speech. During practice, the Coach will give you tips on pacing, word choice, projection and verbal crutches (like ‘um’s and ‘ah’s). Once your practice is complete, it will provide you with a detailed report on your performance.

Click here for to learn more about the PowerPoint Presentation Coach