One of the most useful features offered by LastPass is the ability to securely share usernames and passwords with other people.

Sharing Passwords within Clark

Whether passwords need to be shared with one Clarkie or a whole Clark department, the best method for sharing passwords is by using Shared Folders. Passwords can be stored within a Shared folder and access to the folder can be restricted to certain individuals.

Anyone can create a shared folder and can manage access to the passwords within it. By default, any individual added to a shared folder has access to view and edit all passwords within the folder, though you can modify this. Additionally, if you want to just share access to a single password in the folder, that is possible too.

Here are some handy links to LastPass instructions on Shared Folders:

• How to create a shared folder
• How to invite users to a shared folder
• How to manage/edit/remove user access to shared folders

Sharing Passwords outside Clark

It is possible to share passwords to individuals outside the Clark community. To prevent accidental sharing of large quantities of passwords to outside parties, sharing Shared Folders to parties outside of Clark is not permitted. Instead, each password must be individually shared. An important caveat to note is that passwords within Shared Folders cannot be shared on their own and must first be “cloned” to a non-shared folder by right-clicking on the password and selecting “clone”. Keep in mind that the cloned password is not linked to the password in the shared folder, so changes to either will need manual updates. We recommend you share passwords with people outside of the Clark community for a limited period of time. Once the recipient has the credential they need, sharing should be disabled.

• How to share single passwords

How NOT to share sensitive passwords

• Never share passwords by email
• Never share passwords by text message
• Never share your personal Clark password or MFA information with anyone
• Never leave passwords recorded in unsecured areas. Examples: post-it notes, white boards, shared digital resources such as OneNote or Word documents on a file share, or any locations where unauthorized individuals may have access
• Avoid recording or sharing passwords in third party applications such as chat windows, browser plug-ins, Outlook, Dropbox, Google Docs, or other systems not explicitly designed for password storage
• Immediately change passwords that may have been compromised, particularly if they were subjected to any of the insecure sharing methods above

Over the coming year, Clark will transition from using our traditional phone infrastructure for making and receiving voice calls to using Microsoft Teams.  This change will allow you to make and receive calls in your existing Teams client on your computer, smart phone, or Teams compatible desk phone. 

As our modality of working has recently evolved, we must be more flexible in the way we communicate. Using a modern cloud service, such as Microsoft Teams, for our phone system allows us to be more agile and provide phone service to on-campus, hybrid, and remote employees, allowing for quality support and engagement for all our community members. 

Additionally, Clark University’s current system, initially implemented in 1984, is becoming more challenging and expensive to maintain. This old technology needs to be replaced with a service that can grow in flexible and reliable ways. 

Using Microsoft Teams as our phone system offers multiple benefits, including: 

• Unified Communication: Consolidating many of our communication tools into a single, integrated platform for voice calls, video conferences, and instant messaging. 
• Mobility and Flexibility: Access Teams Phone from any device, ensuring that you can stay connected whether you are on campus, at home, or on the go. 
• Familiarity on Campus: Microsoft tools are well-known and widely used on campus, ensuring a familiar user interface to minimize the learning curve associated with the transition. 

We will transition most users to Teams Phones during 2024.  

Over the last year, during the initial phases of the project, we have successfully and seamlessly transitioned more than 100 users to Teams Phones. Remaining departments and individuals will be contacted in the coming months to schedule a time for the change. 

To facilitate a smooth migration, our telecommunications team will be working closely with the Help Desk staff and Technology Trainer to provide training and resources to help you become familiar with Microsoft Teams phone features and functionalities. Visit our Teams Phone Transition webpage for answers to your questions, links to support, and more information on the project. Additionally, our support team will be available to assist with any questions or concerns you may have. 

Should you have any immediate questions or concerns, please do not hesitate to reach out to the ITS Help Desk at helpdesk@clarku.edu, or 508-793-7745. 

Thank you for your continued support as we work together to modernize and enhance our working and learning environments. 

ITS is excited to support your teaching during Fall 2023 and have included a range of services below.

If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response.

Table of Contents

• Classroom Technology
• Other Technology
• Student Access to Software
• Communication
• Canvas
• Zoom
• Panopto
• Support

Classroom Technology

ITS managed classrooms have a range of technology available to support teaching and learning. All classrooms have standard technology including a desktop computer, a projector, and the ability to connect a laptop.

• • Click here to see what technology is available in your specific classroom.

Additionally many classrooms have additional technology including:

• • Smart Monitors that allow you to display and write on a virtual projected whiteboard and annotate displayed files.
  • Cameras to support remote participants on Zoom (either table-mounted OWL cameras, or wall-mounted cameras with microphone arrays)
  • Screen Share technology from Solstice to allow wireless presenting from faculty or student tablets, phones or laptops
    • Click here for instructions on how to use Screen Share technology

Other Technology

We know that faculty have different needs for teaching. We have available a stock of other technology for short and long-term loans where appropriate, including video & web cameras, document cameras, tablets and much more. Please email the Help Desk for more information.

Student Access to Software

Software on Campus

ITS maintains a wide range of software across campus for student use – in classroom locations, and in lab environments.

• • Software in Public Spaces

Software on Personal Devices

Students are able to download and install many useful software applications on their personal devices – including Microsoft Office, Sophos Antivirus and much more..

• • Click here for information on the Software available for you and your students

VLabs

Students with a Chromebook, or Apple-users who need access to Windows-only applications, may be able to access some software via our VLabs service. VLabs is an application streaming service that offers you the ability to connect to a desktop environment and stream certain software from your browser, regardless of your operating system or device specifications.

• • Clark University VLabs

Other Software

If you’re planning on using a software that is not listed on the webpages above during this academic year (and particularly during the Fall semester), please contact us at helpdesk@clarku.edu as soon as possible so that we can discuss your request.

Communication

Communicating openly and regularly can help minimize an inbox onslaught of one-off questions.

Clark Announcements/Mail

The easiest way to communicate with your class is to use the Announcements forum or Mail in your Canvas course. Faculty and TAs can create a post to an announcement forum, and students will receive the message as an email to their Clark University email address.

ClarkYou Roster

Your class roster in ClarkYou will also give you the option to email all (or select) currently enrolled students in your course.

Canvas

Clark University uses Canvas as a Learning Management System.

Click here to access Canvas, or use the link in the ClarkYou portal.

More Canvas Support

• • Canvas Support web page
  • Contact your Academic Technology liaison

Zoom

All Clark community members have fully licensed accounts (previously called Pro accounts), which allow meetings for up to 24 hours, with up to 300 participants.

Click here for more information on Zoom including how to log in with your Clark account, best practice recommendations, and how to access support.

Panopto

If you’re planning on pre-recording your lectures or having your students record presentations, we recommend considering Panopto, Clark’s internal video streaming service. It allows you or your students to upload or record videos, voice-over Powerpoints, or podcasts.

• • Panopto Essential Skills
  • How-To Videos

If you use movies/documentaries as a teaching tool, our digitization service can often make these available to your students in Panopto. This will allow your students to watch material before class discussions, while writing analyses, or when studying for exams. We ask that you first search the library to see if the movie is available through the media databases (click here to search through Kanopy and Academic Video Online). If your media isn’t available through those services, click below for more information on our digitatization service.

• • Digitization Services

Support

Academic Technology staff members Don, Bhagya, and Dorothy, will be available all semester to support you with any pedagogical or technology needs. Click here to learn more about ATS consultations.

For any other technical questions for you or your students, the Help Desk is open daily, including weekends, and late nights. Click here to contact the Help Desk.

ITS is excited to support your teaching during Fall 2022 and have included a range of services below.

If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response.

Table of Contents

• Classroom Technology
• Other Technology
• Student Access to Software
• Communication
• Moodle
• Canvas (Pilot Only)
• Zoom
• Panopto
• Support

Classroom Technology

ITS managed classrooms have a range of technology available to support teaching and learning. All classrooms have standard technology including a desktop computer, a projector, and the ability to connect a laptop.

• • Click here to see what technology is available in your specific classroom.

Additionally many classrooms have additional technology including:

• • Smart Monitors that allow you to display and write on a virtual projected whiteboard and annotate displayed files.
  • Owl Cameras (360 smart cameras with powerful integrated microphones) to support remote participants on Zoom
    • Click here to learn more about how to use the Owl cameras
  • Screen Share technology from Solstice to allow wireless presenting from faculty or student tablets, phones or laptops
    • Click here for instructions on how to use Screen Share technology

Other Technology

We know that faculty have different needs for teaching. We have available a stock of other technology for short and long-term loans where appropriate, including video & web cameras, document cameras, tablets and much more. Please email the Help Desk for more information.

Student Access to Software

Software on Campus

ITS maintains a wide range of software across campus for student use – in classroom locations, and in lab environments.

• • Software in Labs
  • Software in Classrooms

Software on Personal Devices

Students are able to download and install many useful software applications on their personal devices – including Microsoft Office, Sophos Antivirus and much more..

• • Click here for information on the Software available for you and your students

VLabs

Students with a Chromebook, or Apple-users who need access to Windows-only applications, may be able to access some software via our VLabs service. VLabs is an application streaming service that offers you the ability to connect to a desktop environment and stream certain software from your browser, regardless of your operating system or device specifications.

• • Clark University VLabs

Other Software

If you’re planning on using a software that is not listed on the webpages above during this academic year (and particularly during the Fall semester), please contact us at helpdesk@clarku.edu as soon as possible so that we can discuss your request.

Communication

Communicating openly and regularly can help minimize an inbox onslaught of one-off questions.

Moodle Announcements Forum

Another easy way to communicate with your class is to use the Announcements forum in your Moodle course. Faculty and TAs can create a post in this forum, and all students will receive the message as an email to their Clark University email address.

ClarkYou Roster

Your class roster in ClarkYou will also give you the option to email all (or select) currently enrolled students in your course.

Course Distribution Lists

All courses have email distribution lists. The students registered for your class are automatically subscribed to the list (with their Clark email addresses.) You and your students can use this as a way to communicate with the whole class.

The email address for the distribution list follows the syntax: course-section-semester@lists.clarku.edu (ex. Biology 114, section 01, this Spring translates to biol114-01-S22@lists.clarku.edu). You will also find a link to the distribution list in your Moodle course and in the Address List in your email.  Please note that you must use your Clark University email to send messages using this distribution list.  The students in your course also have permission to use this email address.

Moodle

Clark is in the midst of a transition from Moodle to Canvas. A small number of courses will be available in Canvas in Fall 2022, but all courses will be offered in Canvas for Spring 2023.

Click here to access Moodle (click Clark Login in the top right), or use the link in the ClarkYou portal.

Enable your Course

The first thing to do in order to start working on your Moodle class is to enable your course. Click here to watch a short video on how to enable your course.

Using Moodle’s Import Feature

If you’ve already taught this course at Clark in Moodle, you can use Moodle’s import feature to copy content from a previous semester. Click here to watch a short video on how to use the import feature.

More Moodle Support

• • Moodle – Essential Skills (PDF)
  • Moodle Quickstart Video Playlist
  • Contact your Academic Technology liaison

Canvas (Pilot Only)

If you are a named member of the pilot, you will have received regular communication regarding the experience of teaching and learning in Canvas.

The information below is only applicable to those faculty admitted into the pilot.

• • Click here to access Canvas
  • Click here for Canvas support

Zoom

All Clark community members have fully licensed accounts (previously called Pro accounts), which allow meetings for up to 24 hours, with up to 300 participants.

Click here for more information on Zoom including how to log in with your Clark account, best practice recommendations, and how to access support.

Panopto

If you’re planning on pre-recording your lectures or having your students record presentations, we recommend considering Panopto, Clark’s internal video streaming service. It allows you or your students to upload or record videos, voice-over Powerpoints, or podcasts.

• • Panopto Essential Skills
  • How-To Videos

If you use movies/documentaries as a teaching tool, our digitization service can often make these available to your students in Panopto. This will allow your students to watch material before class discussions, while writing analyses, or when studying for exams. We ask that you first search the library to see if the movie is available through the media databases (click here to search through Kanopy and Academic Video Online). If your media isn’t available through those services, click below for more information on our digitatization service.

• • Digitization Services

Support

Academic Technology staff members Don, Michael, Bhagya, and Dorothy, will be available all semester to support you with any pedagogical or technology needs. Click here to learn more about ATS consultations.

Need even more great support? Clark University’s CETL provides a multitude of resources for teaching. Click here to log into Moodle and visit their Resource site, or email Laurie Ross.

For any other technical questions for you or your students, the Help Desk is open daily, including weekends, and late nights. Click here to contact the Help Desk.