Upgrades and Updates and Security, Oh My!

The news is regularly full of scary reports about critical security exploits on phones, tablets and computers and advice to immediately update your device. Additionally, you’ll see many articles touting the newest, greatest version of Windows, MacOS or iOS. How should you read, prioritize and act on these reports? Upgrades Upgrades represents a significant change to the way your computer…

Ask ITS

As National Cybersecurity Awareness Month approaches, we are offering an opportunity to ask ITS all of your burning technology questions. If you’ve ever said, “I wonder why ITS does …” this is the time to ask! Questions can include asking about technology choices, policies, processes, data privacy, infrastructure, software, or anything else you can think of. Look for next month’s…

Keep Zooming

While many of us are happy to say goodbye to days full of Zoom classes and meetings, the convenience, flexibility, and reach that Zoom offers means that it will be a part of Clark for a time to come. And while most of us are experts in its features now, we wanted to offer some new or under-used tips. Update…

National Cybersecurity Awareness Month

National CyberSecurity Awareness Month (NCSAM) was started as a collaborative effort between the National CyberSecurity Division within the Department of Homeland Security (DHS) and the nonprofit National Cyber Security Alliance in 2003. The month of October raises awareness about the importance of cybersecurity. As education, socializing, and many aspects of life increasing rely on technology, it’s more important than ever…

Get to know us: Alexander Magid

This month, we meet Alexander Magid, Clark’s Information Privacy and Compliance Analyst. “What’s that?” you might ask! Well, Alexander will help ITS write and implement policies to protect your data, while also keeping Clark compliant with data privacy, storage and documentation laws. He’s excited to talk to departments across campus about data privacy and help solve the new challenges faced…

Teaching with Technology – Fall 2021

ITS is excited to support your teaching during Fall 2021 and have included a range of services below. If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response. Table of Contents Classroom Technology Microphones and Other Technology Student…

Turnitin Workshops

Academic Technology Services is presenting Turnitin workshops on the following dates and times. Each session will cover the same topics, although there will be time for participants to ask questions. Monday, August 9th: 9am to 10am Wednesday, August 11th: 4pm to 5pm Monday, August 16th: 9am to 10am Wednesday, August 18th: 4pm to 5pm Monday, September 13th: 9am to 10am…

Best Practices for Turnitin

Before the Semester Consider your assignments One of the most effective strategies to prevents academic misconduct is to intentionally design assignments that are challenging or nearly impossible to plagiarize. One way to do this is to “scaffold” assignments. For example, have students write a proposal in which they propose a research question, identify some initial sources, and outline a plan…

The Games We Love

In honor of our colleagues and students joining us at the Becker School of Design and Technology at Clark University, ITS wanted to share the games that we’re excited about this Spring. Games for when you want to … …start from scratch …be challenged …create something …feel some nostalgia …be immersed …spend two minutes on a game Games for when…

New and Improved Anti-virus for your Personal Devices

ITS is very excited to announce a new, easier way to protect your personal Windows and Apple devices – Sophos Home. Clark community members have long had free access to Sophos – a leading anti-virus software – to install on their personal devices.  Clark will now provide access to Sophos Home which offers more advanced, real-time protection from the latest…

Back-up Early, Back-up Often

Some of the most difficult calls we get to the Help Desk are when students, faculty, or staff, who are working hard on projects, papers, research or grading, have something significant happen to their device, and face losing important data. This is especially difficult in the run-up to the end of the semester when stakes are higher, and time-lines are…

Looking for a New Computer? Plan Ahead.

As you may have seen in the news recently, there is still a shortage of computer chips which will in-turn lead to a shortage of a range of items in the coming year – including new computers. What does this mean for Clarkies? If you’re considering buying a new personal device for Fall 2021, it will be important to plan…

Get to Know Us: Bhagya Srinivasan

This month, we meet Bhagya Srinivasan, who works in our Academic Technology Services department as an Instructional Designer Bhagya joined Clark on February 1st of 2020, just in time to become an invaluable part of our faculty support team during the COVID response. When asked how to describe what she does in a single line, she says “I help teachers…

An Update on MFA

In the last month over 4000 Clarkies have set-up and begun to use Multi-Factor Authentication and ITS would like to say Thank You! MFA will provide Clark and our individual community members a higher level of security for their personal and institutional data, and will make our efforts to reduce cyber-threats more effective and efficient. Over the last few weeks…

FindTime: A New Scheduling Tool in Outlook

Many users of Doodle – the online scheduling tool – were disappointed last year when they introduced a new pricing model. If you’re looking for a new scheduler, consider FindTime – available now for free and as part of your Clark University Outlook. FindTime allows you to create a meeting poll to ask attendees to select times they’re available and…

Ace Your Presentations

If you have to give a presentation this semester, consider using PowerPoint’s Presentation Coach, available in PowerPoint 365 (online only) at https://www.office.com/launch/powerpoint. The Presentation Coach allows you to practice your presentation, while PowerPoint monitors and analyzes your speech. During practice, the Coach will give you tips on pacing, word choice, projection and verbal crutches (like ‘um’s and ‘ah’s). Once your…

Get to Know Us: Michael Benedetti

This month, we meet a new face to ITS – Michael Benedetti, our Senior Endpoint Administrator. Michael started at Clark in November 2020 and has quickly become an important part of our Endpoint team, supporting devices across campus, or as Michael modestly puts it “I help with computers to make sure they work the way their owners want them to…

Spring 2021 – Remote Start Advice

While many faculty pivoted online at the end of last year’s Spring and Fall semesters, beginning a class online may be a new experience for many. Below, find some tips about how to approach starting the semester online whether by choice, or by necessity. Communicate Early and Often Think about Technology Start Strong Ask for Help Click here for more…

Teaching in Spring 2021

ITS is excited to support your teaching during Spring 2021 and have included a range of services below. If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response. Table of Contents Remote Start Advice This is a link…

ITS Gift Guide – 2020

Wrapped Gifts in white and red.

While 2020 wasn’t what any of us expected, one thing remains the same – ITS are still geeks! As gift-giving holidays approach, the ITS team have come together to share our nerdiness with the campus. We’re excited to highlight the fun techy things, or super-geeky gadgets that we’ve bought this year or have on our holiday Wish Lists. If you…

Moodle 3.9: New Features, New Look

On December 14th, 2020 Clark University’s Moodle will be updated to version 3.9. The update offers new features and a brand-new look to the Dashboard Dashboard After the update, you’ll see some major changes to your dashboard Recently Accessed Items: quick and easy access to your recently accessed resources and activities Course Overview: A new look for your course listing,…

LinkedIn Learning for Fun

After a crazy semester, we’re all looking forward to taking a break from work and classes. The winter break is the perfect time to pick up some new hobbies, or dust off some forgotten interests, and LinkedIn Learning can help. Whether it’s breaking in your new Drone, re-tuning that acoustic guitar, or upgrading your doodles to drawings, there’s a course…

Get to Know Us: Terrance McCormack

This month, we meet a familiar face to many of you – Terrance McCormack, our ITS Help Desk Manager.   Terrance has been a member of the Clark community for 5 years, and when asked by friends what he does, he modestly says “I fix computers.” Anyone who has been helped by Terrance knows he does far more than that – from often…

Teaching in Intersession 2021

Intersession 2021 offers students a great opportunity to continue learning throughout our extended Winter break. And as always, ITS is available to help with your questions about any element of technology and teaching. However, when scheduling time to work on your Intersession course, it will be important to remember that campus will be closed from December 17th through January 4th…

Next Steps in Teaching in Different Modalities

During Intersession 2021, ATS in collaboration with CETL, will offer a 3 week, mostly asynchronous, ‘unconference’-inspired, professional development opportunity, “Next Steps in Teaching in Different Modalities”. The course will give faculty a space to reflect on the last 6-9 months of teaching, and create plans, request resources and share experiences as they consider and plan for the coming semester. Running…

Who Loves LinkedIn Learning? We Do!

Since LinkedIn Learning, the online learning platform formerly known as Lynda.com, was launched on campus in August it has found many fans. This month we talk to three of our most active users. Affoue Koffi – Graduate Student, School of Management Affoue, a student in her first semester of a Masters in Finance graduate degree, was thrilled when she heard…

Mac Users: Big Sur and Purchasing Advice

This week, Apple held its long-awaited One More Thing live stream. During the session Apple announced, as expected the release of its new Operating System – Big Sur (Mac OS11). It also announced hardware lines that will use a new M1 processing chip. Continue reading to learn more about how these announcements may impact you and your work at Clark.…

Working from Home: Advice from an Expert

Don Lutz, ITS’s Manager for Online and Instructional Technology, joined Clark in December 2019 and had been on campus less than 12 weeks when the college’s COVID response moved the Academic Technology Services group to remote work. However, prior to Clark, Don had decades of experience working fully remotely with his previous employer, leading teams of more than 14 remote…

Get to Know Us: Chuck Wyatt

This month, we meet a Clark veteran with 19 years, 11 months and 1 week under his belt. So if you chat to Chuck Wyatt, our Manager of Web Technical Services on December 1st, 2020 wish him a Happy 20th Clark Anniversary. Chuck is originally from Texas, but moved to Massachusetts to attend Harvard Divinity School. From there he worked…

The Fall (So Far): In Numbers

Even more than previous years, this Fall brought a flurry of activity to all areas of ITS, with new students and faculty arriving on campus, connecting remotely, and using new and exciting technology. We wanted to share some interesting numbers that illustrates some of this activity.

Multi-Factor Authentication 

When users ask ITS about how best to protect their online data and identity, using Multi-Factor Authentication is one of our top tips.  ITS is planning to use this security feature in the coming months to better protect Clark’s information.  To help you get started, here is a short introduction to MFA.   What is Multi-Factor Authentication?  Click below to watch a short (3 minute) video about Multi-Factor…

Get to Know Us: Jason Trinklein

Jason Trinklein is our brand-new Director of Infrastructure and we were all very excited to welcome him to ITS just one month ago. Jason grew up near Oyster Bay, New York and attended Stony Brook University before transferring to the College of Charleston, and completing his Bachelor’s Degree in Computer Science. Jason has experience working in and leading a number…

Microsoft Outage: More Information

For a period of over 3 hours on the evening of September 28th, Microsoft services including Outlook, Skype, Teams, OneDrive and Office 365 experienced an outage across the US. This outage impacted millions of users’, including Clarkies’, ability to check email, voicemail and stored files.   Microsoft resolved the issues and announced that the outage was not as a result of a malicious attack, but of…

Gone Phishing

Email has always been a critical communication tool, but even more so now that Clarkies are learning and working in many different modalities. As a result, it’s even more important now for all of us to be vigilant and able to spot Phishing emails that attempt to compromise our personal, and community information. Phishing is one of the most common…

Microsoft Teams

Microsoft Teams is a powerful communication and teamwork tool that allows Clarkies to keep working and learning regardless of where they are on campus or around the world. While ITS provides a number of technology options to support your communication needs (including Zoom, Skype for Business, and OneDrive), Teams is the perfect tool for regular, small team or person-to-person collaboration…

Campus-wide Registration for Online Learning Conference

ITS, in collaboration with CETL, is excited to offer campus-wide registration to the Online Learning Consortium (OLC)’s Innovate 2020 Virtual Conference which runs from June 15th to June 26th. This registration is open to all faculty, staff or students interested in learning more about online teaching, learning and education. The OLC (previously the Sloan Consortium) is a community of higher…