An Update on MFA

In the last month over 4000 Clarkies have set-up and begun to use Multi-Factor Authentication and ITS would like to say Thank You! MFA will provide Clark and our individual community members a higher level of security for their personal and institutional data, and will make our efforts to reduce cyber-threats more effective and efficient.…

FindTime: A New Scheduling Tool in Outlook

Many users of Doodle – the online scheduling tool – were disappointed last year when they introduced a new pricing model. If you’re looking for a new scheduler, consider FindTime – available now for free and as part of your Clark University Outlook. FindTime allows you to create a meeting poll to ask attendees to…

Ace Your Presentations

If you have to give a presentation this semester, consider using PowerPoint’s Presentation Coach, available in PowerPoint 365 (online only) at https://www.office.com/launch/powerpoint. The Presentation Coach allows you to practice your presentation, while PowerPoint monitors and analyzes your speech. During practice, the Coach will give you tips on pacing, word choice, projection and verbal crutches (like…

Get to Know Us: Michael Benedetti

This month, we meet a new face to ITS – Michael Benedetti, our Senior Endpoint Administrator. Michael started at Clark in November 2020 and has quickly become an important part of our Endpoint team, supporting devices across campus, or as Michael modestly puts it “I help with computers to make sure they work the way…

Spring 2021 – Remote Start Advice

While many faculty pivoted online at the end of last year’s Spring and Fall semesters, beginning a class online may be a new experience for many. Below, find some tips about how to approach starting the semester online whether by choice, or by necessity. Communicate Early and Often Think about Technology Start Strong Ask for…

ITS Gift Guide – 2020

Wrapped Gifts in white and red.

While 2020 wasn’t what any of us expected, one thing remains the same – ITS are still geeks! As gift-giving holidays approach, the ITS team have come together to share our nerdiness with the campus. We’re excited to highlight the fun techy things, or super-geeky gadgets that we’ve bought this year or have on our…

Moodle 3.9: New Features, New Look

On December 14th, 2020 Clark University’s Moodle will be updated to version 3.9. The update offers new features and a brand-new look to the Dashboard Dashboard After the update, you’ll see some major changes to your dashboard Recently Accessed Items: quick and easy access to your recently accessed resources and activities Course Overview: A new…

LinkedIn Learning for Fun

After a crazy semester, we’re all looking forward to taking a break from work and classes. The winter break is the perfect time to pick up some new hobbies, or dust off some forgotten interests, and LinkedIn Learning can help. Whether it’s breaking in your new Drone, re-tuning that acoustic guitar, or upgrading your doodles…

Get to Know Us: Terrance McCormack

This month, we meet a familiar face to many of you – Terrance McCormack, our ITS Help Desk Manager.   Terrance has been a member of the Clark community for 5 years, and when asked by friends what he does, he modestly says “I fix computers.” Anyone who has been helped by Terrance knows he does far more…

Teaching in Intersession 2021

Intersession 2021 offers students a great opportunity to continue learning throughout our extended Winter break. And as always, ITS is available to help with your questions about any element of technology and teaching. However, when scheduling time to work on your Intersession course, it will be important to remember that campus will be closed from…

Next Steps in Teaching in Different Modalities

During Intersession 2021, ATS in collaboration with CETL, will offer a 3 week, mostly asynchronous, ‘unconference’-inspired, professional development opportunity, “Next Steps in Teaching in Different Modalities”. The course will give faculty a space to reflect on the last 6-9 months of teaching, and create plans, request resources and share experiences as they consider and plan…

Mac Users: Big Sur and Purchasing Advice

This week, Apple held its long-awaited One More Thing live stream. During the session Apple announced, as expected the release of its new Operating System – Big Sur (Mac OS11). It also announced hardware lines that will use a new M1 processing chip. Continue reading to learn more about how these announcements may impact you…

Working from Home: Advice from an Expert

Don Lutz, ITS’s Manager for Online and Instructional Technology, joined Clark in December 2019 and had been on campus less than 12 weeks when the college’s COVID response moved the Academic Technology Services group to remote work. However, prior to Clark, Don had decades of experience working fully remotely with his previous employer, leading teams…

Get to Know Us: Chuck Wyatt

This month, we meet a Clark veteran with 19 years, 11 months and 1 week under his belt. So if you chat to Chuck Wyatt, our Manager of Web Technical Services on December 1st, 2020 wish him a Happy 20th Clark Anniversary. Chuck is originally from Texas, but moved to Massachusetts to attend Harvard Divinity…

The Fall (So Far): In Numbers

Even more than previous years, this Fall brought a flurry of activity to all areas of ITS, with new students and faculty arriving on campus, connecting remotely, and using new and exciting technology. We wanted to share some interesting numbers that illustrates some of this activity.

Multi-Factor Authentication 

When users ask ITS about how best to protect their online data and identity, using Multi-Factor Authentication is one of our top tips.  ITS is planning to use this security feature in the coming months to better protect Clark’s information.  To help you get started, here is a short introduction to MFA.   What is Multi-Factor Authentication?  Click below to watch a short…

Get to Know Us: Jason Trinklein

Jason Trinklein is our brand-new Director of Infrastructure and we were all very excited to welcome him to ITS just one month ago. Jason grew up near Oyster Bay, New York and attended Stony Brook University before transferring to the College of Charleston, and completing his Bachelor’s Degree in Computer Science. Jason has experience working…

Microsoft Outage: More Information

For a period of over 3 hours on the evening of September 28th, Microsoft services including Outlook, Skype, Teams, OneDrive and Office 365 experienced an outage across the US. This outage impacted millions of users’, including Clarkies’, ability to check email, voicemail and stored files.   Microsoft resolved the issues and announced that the outage was not as a result…

Gone Phishing

Email has always been a critical communication tool, but even more so now that Clarkies are learning and working in many different modalities. As a result, it’s even more important now for all of us to be vigilant and able to spot Phishing emails that attempt to compromise our personal, and community information. Phishing is…

OLC Innovate: How to Register

This is part of our series on OLC Innovate 2020. Click here to learn more. There are two steps to register for the OLC Innovate 2020 conference. Create an OLC account with your Clarku.edu email address Register for the conference Create an OLC account Visit https://my.onlinelearningconsortium.org/s/fs-newuserreg Enter your Clark University email address Complete the form…

OLC Innovate: Top Picks

This is part of our series on OLC Innovate 2020. Click here to learn more. The OLC Innovate 2020 conference offers over 300 sessions covering topics from teaching and learning best practices, diversity, inclusion and equity considerations, research, and technology. You can click here to see the full session listing and agenda and Clark participants…

Add your D&I Digital Badge to your LinkedIn Profile

1. Locate the email that you received from Badgr with details about the Badge Sender: noreply@badgr.io Date: 5/8/2020 Subject: Congratulations, you earned a badge! 2. Click on the image of the badge in the email. It will be similar to the image below. 3. Copy the URL that you’re routed to Example: https://badgr.com/public/assertions/dpi [followed by…

Zoom in the News

In this time of social distancing, the world has gotten a rapid introduction to Zoom meetings. Zoom has also gotten a rapid introduction to the world. Their daily use has increased from 10 million meeting participants to over 200 million, and with that, everyone has experienced some growing pains. You may have seen in the…

Help Desk Hours

Even though we’re off-campus, the ITS Help Desk is here to help. Call us at 508-793-7745 or email us at helpdesk@clarku.edu. Monday – Thursday: 8am to 8pm Friday: 8am to 5pm Saturday & Sunday: 12pm to 5pm

Zoom: Sharing Recordings from Panopto

If you’re running synchronous sessions with your students via Zoom, you should plan on recording them to make available to students who can’t attend in real-time. However, we also need to keep our FERPA obligations in mind when sharing those recordings. When recording Zoom class sessions, you will have two options Record to your computer…

Zoom: Guides

By popular request, our exceptionally wonderful Manager for Online and Instructional Technology, Don Lutz, has created a Participant and Host Guide to Zoom. Click here to download the Participant’s Guide Click here to download the Host’s Guide

Academic Continuity: Workshop Recording

Please find a recording of the Academic Continuity workshop below and the associated resources. Academic Continuity Powerpoint Useful Links Clark University’s Official COVID-19 Information page Clark University’s Academic Continuity page Goddard Library’s Academic Continuity page ITS’s Academic Continuity newsletter/articles Moodle How-To Playlist Need help? Email helpdesk@clarku.edu    

Zoom: First Steps

Once you have set up your Zoom account, and installed the client, here are some steps to get you started. Find and Share Your Personal Meeting Details There are a number of ways to find your personal meeting room information, but the details below will work on any device. Navigate to http://clarku.zoom.us/ Click Sign In…