MFA and Travel

You have your passport, you have your bags packed, and you’re excited to get going. But wait! If you plan on connecting to your Clark account when travelling, preparing your MFA in advance can make your trip much easier. When travelling or otherwise, ITS recommends using the Microsoft Authenticator app as your primary MFA factor. This app can be installed…

Tool Spotlight: Adobe Firefly

aptop computer displaying logotypes of Adobe Creative Cloud, a set of applications and services from Adobe Systems

The newest addition to the Adobe Creative Cloud suite, Adobe Firefly is a browser-based app that uses “generative AI and simple text prompts to bring your ideas to life.” Firefly, drawing on the extensive Adobe Stock image library, can generate artistic or photorealistic images of almost anything you can imagine.  Adobe Firefly also offers a generative fill function, which you…

Our Favorite Apps: Hoopla & AntiStress

Jarrod Evans, ITS’s Help Desk Technician, has two apps he loves and uses constantly: Hoopla and AntiStress. Hoopla Hoopla—available on the web, as well as in the App Store and Play Store—is related to last month’s pick Libby. Hoopla uses your library card to provide access to magazines, comic books, movies, music, and TV shows. Stream, listen, and read for…

Telephone Services Migration Progresses Smoothly

Paper reading "Updates" in a yellow envelope. The image also shows part of a keyboard and a black pen.

Clark University’s transition to Microsoft Teams Phone is making significant headway! As of today, 44% of users and 23 out of 87 departments have successfully migrated from the legacy phone system to Teams. Modern and cloud-based solution offers numerous benefits, such as: Enhanced Collaboration: Make and receive calls directly within the Teams app, on any device with an internet connection. …

Get to Know Us: Becky Tamm-Shettler

This month, we meet Becky Tamm-Shettler, Clark University’s Endpoint Systems Manager.   Born and raised in Massachusetts, Becky has worked in higher education technology for over 30 years, with the past year here at Clark. The best part of her experience working here so far, she says, is getting to spend every day with the incredibly conscientious Endpoint team and connecting…

Announcing: ClarkYouBeta

Beginning today, a new version of ClarkYou – ClarkYouBeta – is available for you to experience and give feedback on. ClarkYou is the portal to many Clark services and applications. However as the technology behind ClarkYou ages a transition to a more responsive, modern platform is needed. ClarkYouBeta is built to offer much of the same functionality but with a…

ITS Survey: Thank You & Some Quick Answers

In February of this year, many of you received invitations to participate in a survey about Clark’s Information Technology Services. Over 1000 Clarkies participated by answering questions about classroom technology, networking, support, and much more. And we want to say a big thank you! Your feedback will help us evaluate our services, set future prioritizations, and better meet your needs.…

Introducing: ITStatus.clarku.edu

Screenshot of ITstatus.clarku.edu. Black text reads "All systems are go!" below a green check mark.

ITS is excited to introduce ITStatus.clarku.edu, a systems status page dedicated to Clark applications, networks and systems.   ITStatus.clarku.edu will have up-to-date information on which applications are running smoothly, a schedule of planned maintenance, notices about possible current issues, and a history of previous outages.   Visit the page if you are experiencing issues with a certain application. If you’d like to…

Everything You Need to Know About Poster Printing

Close up of an offset printing machine during production

With ClarkFEST right around the corner, it’s time to prep and print those posters that show off all your hard work! Keep reading to make sure the poster process is quick, simple, and stress-free.   Step 1: Make your poster using provided templates  To avoid delays in printing your poster, use the templates provided by Clark ITS to make sure it’s…

Tool Spotlight: Adobe Audition

aptop computer displaying logotypes of Adobe Creative Cloud, a set of applications and services from Adobe Systems

Ever thought about starting a podcast? This form of audio entertainment has exploded in popularity in recent years and continues to grow: in the next 5 years, Statistica predicts there will be over 100 million podcast listeners in the US alone. The software Adobe Audition is one of the most popular tools used to create and edit podcasts, and it…

Our Favorite Apps: Libby

Dark purple background shows logo of a book inside a circle. Text reads Libby.

  Welcome to a new series in Bits & Bytes where ITS will be sharing the apps that make our lives a little easier or more enjoyable.   As mentioned back in the May 2023 issue of Bits & Bytes, Libby is an incredible app considered essential by Tess Walsh, Clark’s technology training specialist. The app allows you to borrow ebooks…

Get to Know Us: Julian Killo

A man sits at a computer, smiling.

This month, we get to know Julian Killo, a Network Engineer in ITS. Julian started working at Clark in 2022 as a grad student and transitioned to working full-time in September 2023.   Prior to joining the Clark community, Julian worked on major projects, like implementing public WiFi and conducting enterprise resource planning, with the Municipality of Tirana and Bechtel Corporation.…

Tool Spotlight: LastPass

illustrated image of a computer and phone with password locks and checks

Recently, Clark University has partnered with LastPass, a password management application, to help students, staff, and faculty on campus protect their passwords and keep their accounts secure. There are multiple ways to access LastPass on your device or phone for ease of use.   Why should I use LastPass? We’re often told to create strong, complicated passwords and avoid reusing…

Technology Training Spring Workshop Schedule

Coffee cup with the words "Time for Training" laid over white paper with doodles, charts, and academic symbols in bright colors.

File Management 101  Monday, March 11 at 2 PM – Zoom   Feeling file fatigue? Join ITS to learn strategies and best practices for organizing and managing files, clearing digital clutter, and determining storage solutions. In this workshop, we’ll go over:  Naming conventions  Sorting file/folder hierarchy  Pros/cons of different storage solutions  Guidelines for file retention and deletion  Click here to register! Adobe…

Tool Spotlight: Microsoft Sway

Flat lay of a coffee cup, phone, pen, laptop, and glasses. Phone displays Microsoft logo.

Lesser known than its older siblings such as Word, Excel, and PowerPoint, Sway joined the Microsoft family in 2014. Since then, it has grown substantially into an intuitive and unique app perfect for newsletters, announcements, portfolios, and presentations.  Sway is an online app that can be accessed through your Clark Microsoft account.   How do I access Sway?  Log into…

Get to Know Us: Lara Winter

A woman with red hair, dressed in a blazer, smiles at the camera

This month, we say hello to Lara Winter, ITS’s Business Analyst and Report Writer.   A native New Englander, Lara Winter recently returned to the East Coast after spending 7 years in the Twin Cities at the University of Minnesota in the Technology Commercialization office, which allowed her to get a first look at all the fascinating inventions spinning out of…

Sharing Clark Passwords in LastPass

One of the most useful features offered by LastPass is the ability to securely share usernames and passwords with other people. Sharing Passwords within Clark Whether passwords need to be shared with one Clarkie or a whole Clark department, the best method for sharing passwords is by using Shared Folders. Passwords can be stored within a Shared folder and access…

Phone Services: Transition to Microsoft Teams Phone

Microsoft Teams mobile application from Microsoft Corporation on a smartphone.

Over the coming year, Clark will transition from using our traditional phone infrastructure for making and receiving voice calls to using Microsoft Teams.  This change will allow you to make and receive calls in your existing Teams client on your computer, smart phone, or Teams compatible desk phone.  As our modality of working has recently evolved, we must be more…

File Management 101

Person typing on laptop. Graphics of files and folders connecting to each other.

The end of the year is the perfect time to review, back up, and clean out files. Regularly performing file audits on your devices makes sure your information is organized and secure, which is ideal for productivity and peace of mind. ITS has put together some helpful suggestions on how to approach file management and review if you’re ready to…

Tool Spotlight: Adobe Express

aptop computer displaying logotypes of Adobe Creative Cloud, a set of applications and services from Adobe Systems

Looking for an intuitive, powerful, and creative tool to help you create flyers, infographics, or social media posts? Check out Adobe Express, a web-based app included in Adobe Creative Cloud and available to all faculty and staff.   Adobe Express has thousands of templates for presentations, videos, stationery, learning aids, business cards, webpages, and more. The app allows you complete control…

CUWeb is Getting an Upgrade!

Screenshot of updated CU Web langing page

Working together, The Office of the Registrar, Human Resources, Payroll and ITS are excited to launch an updated version of CU Web early in the spring semester. CUWeb—which can be accessed anytime through the ClarkYOU portal—is the internal website that hosts important information for all members of the Clark community, such as class registration, advising information, personal information, timesheets, leave…

Tech Recs for Winter Break

Small snowman wearing a red hat and scarf. In the background, snow and twinkle lights

As you rest and recuperate over winter break, you can also use technology to connect with family and friends and let out some laughs!  If you’re looking for a cheesy holiday romance movie… Stream Something Blue on Amazon Prime, a feel-good movie featuring ugly sweaters, seasonal baked goods, and a classic jewelry mix-up.  Recommended by Tess Walsh, Clark’s technology training…

Get to Know Us: Thais Santos

Thais Santos, Clark's Junior Endpoint Administrator, at her college graduation wearing cap and gown

This month, we learn more about Thais Santos, Junior Endpoint Administrator.  Born and raised in Massachusetts by Brazilian-born parents, Thais joined ITS’s Endpoint team in August after graduating from Framingham State University. As Junior Endpoint Administrator, Thais ensures certain settings and software are in place on Clark devices before they are used. Her favorite part of working in ITS is…

ITS Gift Guide 2023!

It’s that time of year again! The cold weather is rolling in, the holidays are approaching, and gift lists are being written. ITS is happy to share our top picks for this season, just in time to shop the sales this weekend. If you have any questions about our recommendations, let us know! Click here for ITS contact information. Joe…

New Tech, New Space: A Closer Look at the Center for Media Arts, Computing, and Design

This fall, Clark University opened the Center for Media Arts, Computing, and Design (CMACD). This new building introduces new technologies and resources to the campus community and provides additional lab and learning spaces for all Clarkies.   Working with the Becker School of Design and Technology, construction crews, and vendors, ITS helped establish these new labs and manage available software. If…

Tool Spotlight: Microsoft To Do

Grab coffee, return library book, reply to email…whatever’s on your to-do list, Microsoft To Do can help you stay organized and find time for all your tasks.   Microsoft To Do is a relatively new feature included within your Clark Microsoft account. You can access it from Outlook online by clicking the blue checkmark, or by visiting https://to-do.office.com/ in your internet…

Quick ITS Updates

Paper reading "Updates" in a yellow envelope. The image also shows part of a keyboard and a black pen.

ITS works hard to bring important updates and information to campus. Keep reading to learn about the latest and how you can use it!  NameCoach in Outlook  Over the last couple of weeks, you may have noticed the new NameCoach feature in your Outlook application or in Outlook Online. The NameCoach plugin allows you to listen to the pronunciation of…

Get to Know Us: Sean Ryder

This month, we learn more about Clark’s new Campus Card and Access Coordinator, Sean Ryder.   Sean has been part of ITS for about two months, but those two months have been busy! Sean has assumed responsibility for all aspects of OneCard, including printing new cards, managing OneCard software, and supervising appropriate swipe access to buildings across campus. His favorite part…

Data Management

Now, more than ever, we share information and use data daily in our personal and professional lives. There are certain types of information that are regulated and must be handled appropriately when shared with others not only to ensure compliance with legislation, but also to minimize the risk of the information being viewed inappropriately and to help protect the privacy…

Tech Tips for Start-of-Semester Success

dynamic back to school background with a burst of colorful geometric shapes and symbols representing different academic subjects. Generative AI

Whether you’re returning to Clark or joining our campus community for the first time, ITS is excited to help you succeed this semester! We’ve worked hard over the summer to expand technological tools and spaces to help you study, create, and teach to the best of your ability.   If you want to save time…  Faculty and Staff: Set up a…

Tool Spotlight: Adobe Creative Cloud

aptop computer displaying logotypes of Adobe Creative Cloud, a set of applications and services from Adobe Systems

Clark University ITS is proud to now offer Adobe Creative Cloud on all public computers in addition to Adobe licenses for all faculty and staff. Creative Cloud includes many powerful tools, including Photoshop, Lightroom, Acrobat, Audition, Illustrator, InDesign, Premiere, and more!    All Adobe applications do different things: Lightroom and Photoshop, for example, are designed for photo editing, while Acrobat is…

OneCard’s New Home at the ITS Help Desk!

OneCard ID featuring the Clark University logo, a picture of athletics' cougar mascot, and the name Jonas Clark.

At Clark University, OneCards are a little like magic: they can check out library books, grant access to cool campus spots, buy study snacks, and print papers.   Over the summer, the OneCard office moved to Academic Commons on the first floor of Goddard Library. OneCard operations are now managed by ITS and the new Campus and Card Access Coordinator, Sean…

Technology Training: Fall 2023 Workshops

Coffee cup with the words "Time for Training" laid over white paper with doodles, charts, and academic symbols in bright colors.

ITS is happy to announce the technology training workshop schedule for Fall 2023. Unless otherwise noted, these workshops are designed for faculty and staff. Please check the ITS Events page for updates and more opportunities! You can also sign up to stay informed about new training opportunities by clicking here to fill out a short form. Please contact techtraining@clarku.edu to…

Get to Know Us: Jarrod Evans

Jarrod Evans

This month, we’re meeting Jarrod Evans, Clark’s Help Desk Technician.   Jarrod joined Clark this past July. A Worcester native, he previously worked in the fast-paced world of retail, which helped Jarrod discover his passion for customer service and technology.   A self-described “technological life coach,” Jarrod loves meeting people across campus as he deploys new devices. Since his appointments are…

Teaching with Technology – Fall 2023

ITS is excited to support your teaching during Fall 2023 and have included a range of services below. If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response. Table of Contents Classroom Technology Other Technology Student Access to…

5 Things to Do Before Summer

The sun is shining, the leaves are dancing in the breeze, and Clark’s printers are humming: the semester is almost over! Before your well-deserved break over the summer months, take a few minutes to tidy up your digital life and set yourself up for success when you return to campus. Turn on Microsoft Authenticator If you’re traveling this summer, and…

An ITS Summer

While those of us working on campus over Summer enjoy a slightly different pace and the opportunity to use some annual leave, the project work, regular maintenance and new initiatives keep us busy – so much that the summer can fly by. Learn a little about what the summer holds for ITS below.  Network Maintenance  Maintaining and upgrading Clark’s Network…

Tool Spotlight: Microsoft Forms and Qualtrics

You may be familiar with Qualtrics, an online survey and research tool. Qualtrics is incredibly powerful, especially for research intensive projects. Companies such as Volkswagen and MasterCard use it to determine detailed customer information and filter response data.  However, Qualtrics is not the only tool available to the Clark community: all Clarkies also have access to Microsoft Forms, a simplified, online data…