ITS Gift Guide – 2022

Wrapped Gifts in white and red.

It’s time for our annual ITS Gift Guide! As the gift-giving holidays approach, the ITS team have once again come together to share our nerdiness with the campus. If you still have questions about your technology purchases after reading through our recommendations, give us a call! Click here to contact us. Joe Kalinowski, CIO and VP for IT, has found…

Eight Steps to Canvas

Log In Canvas works best using Chrome, Firefox or Edge, or by accessing it via the Canvas apps on your mobile devices. Visit https://canvas.clarku.edu/ Click on the Canvas link in the ClarkYou portal Click on the Login button here: https://www.clarku.edu/offices/its/a-z-service-catalog/canvas/ Some users have reported issues navigating Canvas using Safari (a common Mac/iPhone/iPad browser). If you do encounter a problem with…

Canvas: Log on and Learn

ITS is excited to announce that Canvas is now available for all Clarkies to log into and explore, in preparation for full launch in the Spring semester. Step 1: Log in There are three easy ways to log into Canvas To log in Visit https://canvas.clarku.edu/ Use the link in ClarkYou Use the link on our Canvas webpage: https://www.clarku.edu/offices/its/a-z-service-catalog/canvas/ Use your…

Twenty Minutes to Tech Literacy: What is the Cloud?

Written by Tess Walsh, Technology Training Specialist. You may have noticed the word “cloud” floating around the internet, news reports or in applications. Messages such as Save your photos to the cloud for more space and Download from the cloud pop up as we’re sending emails, typing essays, or taking pictures. But what is the cloud, really? And why should we…

Get to Know Us: Andy Voelker

This month, we meet Andy Voelker, Network Engineer, who joined Clark over the Summer from North Carolina. Andy is clearly passionate about networking, reminding us that while networking and IT infrastructure is often considered purely a business operation, it’s actually “connected to education, creativity and the passion of students”. In fact, mentoring student workers, and getting students excited about networking…

Technology Training for Staff and Faculty 

The Help Desk and Tess Walsh, our Technology Training Specialist, is excited to invite staff and faculty to attend our upcoming online workshops.   Check out our schedule below, and look for more workshops in the future on our Tech Training webpage.  Introduction to Microsoft Teams  Join Tess online on Thursday, November 15 at 2pm. We’ll discuss how Microsoft Teams…

Canvas is Coming

As announced in June, Clark is replacing Moodle with Canvas. Starting in Spring 2023, all courses will begin using Canvas as the Learning Management System (LMS). Click here for more information about this project. Since our announcement over the summer, ITS has been busy working with faculty, students and staff, to prepare Canvas for our Fall 2022 pilot. This semester,…

Twenty Minutes to Tech Literacy

Written by Tess Walsh, Technology Training Specialist. The world we live in is always changing. In 2022, we read academic articles on phones, use emojis to communicate with coworkers, and might even order groceries from robot assistants. The ability to interact meaningfully with a variety of software, devices, and apps—a skill often called technological literacy—has become vital in all aspects…

Get Ready for Cybersecurity Awareness Month

October is Cybersecurity Awareness Month, a global effort to help everyone stay safe and protected when using technology whenever and however you connect. As education, socializing, and many aspects of life increasingly rely on technology, it’s more important than ever to protect your digital identity and steer clear of cybercriminals. The theme for the month is ‘It’s easy to stay…

New Tech: ITS WebBot & Screen Sharing

ITS WebBot Looking for quick answers to quick questions? While the Help Desk is always here to help, we have launched a WebBot on the ITS website to help community members find information even more easily. Ask the Bot a question and it will point you towards resources on the website that may help. While it is learning, even if…

Get to Know Us: Tess Walsh

This month, we’re happy to introduce Tess Walsh, our Technical Training Specialist. A member of the Help Desk team, Tess joined us over the summer and is eager to help Clark community members  learn more about technology and how it can make their lives easier! With a particular focus on the numerous tools in the Microsoft Office Suite, Tess gets…

Staff Workshop: Introduction to OneDrive

The Help Desk and Tess Walsh, our Technology Training Specialist is excited to invite staff to join her for an in-person Introduction to OneDrive workshop on Monday, October 3 from 2:30 PM – 3:30PM Have you ever left a document on your campus computer that you need to work on from home? Have you ever spent time integrating feedback from multiple…

Teaching with Technology – Fall 2022

ITS is excited to support your teaching during Fall 2022 and have included a range of services below. If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response. Table of Contents Classroom Technology Other Technology Student Access to…

MFA and Travel

You have your passport, you have your bags packed, and you’re excited to get going. But wait! If you plan on connecting to your Clark account when travelling, preparing your MFA in advance can make your trip much easier. When travelling or otherwise, ITS recommends using the Microsoft Authenticator app as your primary MFA factor. This app can be installed…

Come Play with Blackboard and Canvas

Spring is an exciting time for the LMS Evaluation process. March: Candidate demonstrations During March, Blackboard and Canvas both offered two online demonstrations – one each for students, and for faculty/staff. Initial feedback was that many people were impressed with the modern user-interfaces, the mobile applications, the accessibility features, and the grading options. We also heard some important critical feedback…

ITS Survey: Thank you!

As announced by Joseph Kalinowski (Vice President for IT and CIO), ITS performed a campus-wide satisfaction survey in February. Over 1,200 community members participated answering a variety of questions about classroom technology, networking, support and training, and much more. We have received the preliminary results from our survey provider, and ITS is currently analyzing the data. In April, we will…

Say No to Password123: Password Managers

For everything from online banking, to social media accounts and in between, most websites require you to create a username and a password. While most of us understand the importance of selecting a strong password; not everyone practices other elements of proper password hygiene. It is critical to make sure that no matter the website or app, you have created…

Get to Know Us: Lisa DeMings

This month, we meet Lisa DeMings, Director of Enterprise Applications who has slipped under the radar of this newsletter since she arrived in February 2017! Lisa and her team work closely with many departments across campus including Marketing and Communication, the Registrar’s Office, Financial Aid and many more. While she plays down her work by saying that she “points and…

Canvas and Blackboard and Moodle, Oh My!

We’re excited to announce that the LMS Evaluation project (click here for more information) is moving to a new phase – candidate demonstrations and evaluation. Last Fall many of you were generous with your time and opinions about Moodle and your hopes for the future when it came to Learning Management Systems. With over 100 responses to our survey, and…

Phishing Simulations and Training from ITS

Approximately 90% of cyber attacks begin with a phishing email and all Clark community members can help protect our information resources by being able to identify and ignore suspicious emails. To support this, ITS has partnered with KnowBe4, a security awareness training and simulated phishing platform to offer an on-going security awareness campaign. This campaign helps to educate the Clark…

Seems Phishy!

Email is a critical communication tool, and as a result, it’s important for all of us to be vigilant and able to spot phishing emails that attempt to compromise our personal and community information. What is Phishing? Phishing is the process in which malicious people try to trick you into giving out sensitive information or taking a potentially dangerous action,…

Get to Know Us: Chris Naples

[Looking for Lisa Demings profile? Click here] This month, we meet Chris Naples, Endpoint Administrator. Chris joined our growing Endpoint team in October 2021 and helps to prepare the computers that end up on your desk. As he says “the computer you receive when you first start your job doesn’t come ready to use out of the box”. Chris and…

Tool Spotlight: Microsoft Forms

Have you ever wished that you could quickly collect information from your class, student group, department or others? If so, you’ve probably dabbled with Qualtrics, our survey tool. While Qualtrics is a sophisticated, market-leading survey tool, it can be a little complicated for basic information collection. In cases where Qualtrics is ‘too much’, consider Microsoft Forms, available now to all…

Teaching and Learning in Spring 2022

Teaching and learning at Clark in Spring 2022 may offer some unexpected twists. While the institution, faculty and students are committed and excited to return to campus, planning for the unexpected is never a bad idea. Below, find some tips about how to plan for some of these uncertainties now. Click here for more general information on ITS support for…

Teaching with Technology – Spring 2022

ITS is here to support your teaching during Spring 2022 and have included a range of services below. If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response. Table of Contents Classroom Technology Microphones and Other Technology Student…

ITS Gift Guide – 2021

Wrapped Gifts in white and red.

It’s time for our annual ITS Gift Guide! As the gift-giving holidays approach, the ITS team have once again come together to share our nerdiness with the campus. This year, similar to most of our community, we’re hopeful that we can spend the holidays with family and friends in ‘real-life’. As a result, we’re excited to highlight the techy, low-tech…

Stay on Track with Moodle

In a world full of deadlines, we can always use a reminder or two. With our recent update, Moodle now has new tools to help teachers and students stay organized by tracking what work is due and what has already been submitted and graded. These tools are available now and include the Timeline block, Upcoming Events block, and additional information…

Hacking and the Holiday Season

With the holiday season upon us, hackers, scammers and online thieves are gearing up for creative ways to steal your information. As millions of online shoppers begin looking for the best deals, hackers are looking to take advantage of people by searching for weaknesses in their devices, internet connections and failure to update to current software versions. There are several…

Get to Know Us: Melvin Vargas

This month, we meet Melvin Vargas, Endpoint Administrator. While Melvin only joined Clark about 6 months ago, he’ll be a familiar face to the students, staff and faculty in the Becker School of Design and Technology after joining the Clark team directly from Becker College after 15 years of service. Prior to Clark and Becker, Melvin graduated from VOKE here…

Tool Spotlight: Software Center

Software Center allows quick and easy installation of common software on Clark-managed Windows devices across campus. The software available in Software Center will differ depending on the location of the device but common software includes: Foxit PDF Reader VLC Player (for video playback) Skype Microsoft Teams Chrome and Firefox 7Zip File Extractor In addition to these, some Clark computers will…

Moodle Evaluation

13 years ago, Android was released, the Apple App Store and Spotify were launched, Bill Gates fully retired as chairperson of Microsoft, and Breaking Bad premiered on television. Also, in 2008, Clark University adopted Moodle as our Learning Management System (LMS). Like most things in life, it’s important to regularly check that systems we use are still meeting our needs…

Ask ITS – Your Questions Answered!

Last month, we invited you to “Ask ITS”, an opportunity to ask us all of your burning IT questions. We’ve answered some of the most frequently asked questions below. However, if you have more questions, don’t wait until the next time we invite you to ask. If you have any general questions about ITS, article ideas, or technology you’d like…

Get to Know Us: Dorothy Erickson

This month, we meet Dorothy Erickson, our new Academic Technology Associate. Dorothy is a Worcester-area native, and after a stint in New York City, moved back for a “brief” period and 25 years later (luckily for us) is still here! After working for a pharmaceutical consulting company, and having kids, Dorothy got her MFA in creative writing and started teaching…

In case you missed it … Turnitin

As announced earlier this week… ITS is excited to announce that Clark University now provides access to Turnitin for all faculty and students. Clark subscribes to two Turnitin products, both of which are fully integrated with, and accessed through, Clark’s Moodle environment: Turnitin Originality is a tool that allows students and faculty to analyze written work and checks for citation…

Tool Spotlight: Qualtrics

Qualtrics is a sophisticated, industry-standard, web-based survey tool. Available to all students, faculty and staff, Qualtrics allows community members to create surveys for research, feedback, workflows and more. With access to a wide variety of question types, the ability to add different branches depending on question choices, sophisticated reporting options and access to premium research features, Qualtrics should be your…

Upgrades and Updates and Security, Oh My!

The news is regularly full of scary reports about critical security exploits on phones, tablets and computers and advice to immediately update your device. Additionally, you’ll see many articles touting the newest, greatest version of Windows, MacOS or iOS. How should you read, prioritize and act on these reports? Upgrades Upgrades represents a significant change to the way your computer…

Ask ITS

As National Cybersecurity Awareness Month approaches, we are offering an opportunity to ask ITS all of your burning technology questions. If you’ve ever said, “I wonder why ITS does …” this is the time to ask! Questions can include asking about technology choices, policies, processes, data privacy, infrastructure, software, or anything else you can think of. Look for next month’s…

Keep Zooming

While many of us are happy to say goodbye to days full of Zoom classes and meetings, the convenience, flexibility, and reach that Zoom offers means that it will be a part of Clark for a time to come. And while most of us are experts in its features now, we wanted to offer some new or under-used tips. Update…

National Cybersecurity Awareness Month

National CyberSecurity Awareness Month (NCSAM) was started as a collaborative effort between the National CyberSecurity Division within the Department of Homeland Security (DHS) and the nonprofit National Cyber Security Alliance in 2003. The month of October raises awareness about the importance of cybersecurity. As education, socializing, and many aspects of life increasing rely on technology, it’s more important than ever…