Whether you’re returning to Clark or joining our campus community for the first time, ITS is excited to help you succeed this semester! We’ve worked hard over the summer to expand technological tools and spaces to help you study, create, and teach to the best of your ability. If you want to save time… Faculty and Staff: Set up a…
Clark University ITS is proud to now offer Adobe Creative Cloud on all public computers in addition to Adobe licenses for all faculty and staff. Creative Cloud includes many powerful tools, including Photoshop, Lightroom, Acrobat, Audition, Illustrator, InDesign, Premiere, and more! All Adobe applications do different things: Lightroom and Photoshop, for example, are designed for photo editing, while Acrobat is…
At Clark University, OneCards are a little like magic: they can check out library books, grant access to cool campus spots, buy study snacks, and print papers. Over the summer, the OneCard office moved to Academic Commons on the first floor of Goddard Library. OneCard operations are now managed by ITS and the new Campus and Card Access Coordinator, Sean…
ITS is happy to announce the technology training workshop schedule for Fall 2023. Unless otherwise noted, these workshops are designed for faculty and staff. Please check the ITS Events page for updates and more opportunities! You can also sign up to stay informed about new training opportunities by clicking here to fill out a short form. Please contact techtraining@clarku.edu to…
This month, we’re meeting Jarrod Evans, Clark’s Help Desk Technician. Jarrod joined Clark this past July. A Worcester native, he previously worked in the fast-paced world of retail, which helped Jarrod discover his passion for customer service and technology. A self-described “technological life coach,” Jarrod loves meeting people across campus as he deploys new devices. Since his appointments are…
ITS is excited to support your teaching during Fall 2023 and have included a range of services below. If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response. Table of Contents Classroom Technology Other Technology Student Access to…
The sun is shining, the leaves are dancing in the breeze, and Clark’s printers are humming: the semester is almost over! Before your well-deserved break over the summer months, take a few minutes to tidy up your digital life and set yourself up for success when you return to campus. Turn on Microsoft Authenticator If you’re traveling this summer, and…
While those of us working on campus over Summer enjoy a slightly different pace and the opportunity to use some annual leave, the project work, regular maintenance and new initiatives keep us busy – so much that the summer can fly by. Learn a little about what the summer holds for ITS below. Network Maintenance Maintaining and upgrading Clark’s Network…
You may be familiar with Qualtrics, an online survey and research tool. Qualtrics is incredibly powerful, especially for research intensive projects. Companies such as Volkswagen and MasterCard use it to determine detailed customer information and filter response data. However, Qualtrics is not the only tool available to the Clark community: all Clarkies also have access to Microsoft Forms, a simplified, online data…
Whether you’re headed to the beach or keeping it cool indoors, you can use tech to make the most of your summer. Learn something new, immerse yourself in a virtual world, and stay hydrated! If you love the outdoors… Borrow a Mass Audobon pass from Goddard Library and explore some of the eleven nature sanctuaries in Central Massachusetts. Learn more…
This month, say hello to Don Lutz, Clark’s Manager for Online and Instructional Technology. Don joined the Clark community in November 2019. Originally from Kansas, he served in the Air Force for 20 years before transitioning to a technical training role. After working in seven different industries and obtaining a master’s degree in instructional technology, Don is an expert at…
In honor of Student Employee Appreciation Week, ITS is excited to share publicly what we say regularly to each other – a huge thank you to our wonderful student employees. In 2023, Clark ITS is proud to employ 52 Clark students from almost all disciplines, from first years to graduate students, and in a wide-range of jobs and groups…
In this article Matt Rushford, Help Desk Technician and Co-Editor-in-Chief at The Scarlet, takes the reins of the newsletter to highlight three of our many wonderful student employees across the department. A senior majoring in History, with an Art History minor and a concentration in Law and Society, Matt is considering either a Masters in Arts in Teaching at Clark,…
ITS is not only lucky enough to have incredible students working in different offices across campus, but also to have former Clarkies as part of our professional staff as well. Both Ben Gardener, Business/Data Analyst and Matt Essig, Clark’s Senior Systems Administrator, worked in ITS as student employees during their time as students at Clark. ITS recently caught up…
As you’ve seen, we hire students from across campus – not just from Computer Science or STEM disciplines. We’re most often looking for students with a focus on problem-solving, customer service and an eagerness to learn new things and ask questions. We offer a wide range of positions, as spotlighted above, from Help Desk staff, administrative support and including training…
Spring is Poster Printing season, with ClarkFEST, class and departmental poster events, Academic Futures Showcase, academic conferences, and much more. Each year ITS prints over 250 posters in support of teaching and learning, and academic research. As a result, we wanted to share our top 5 tips for easy poster printing. If you’re looking for more advice, click here to…
Microsoft Office has been available since 1990. Over the past 33 years, the tools included in the Office suite, such as Word, Outlook, and Excel, have expanded and improved (to see just how much, scroll through the visual history of Microsoft Word). ITS is excited to announce that Office 2021 is now available as an optional update on most Clark-provided…
These days, Clark classes, meetings, and events often take place virtually in Teams or Zoom. While many of us know about the basic features of these online spaces, such as chat and screensharing, including a digital whiteboard in your next virtual gathering can be a unique, collaborative, and fun way to engage your fellow Clarkies. Whether you’re brainstorming ideas for…
Each day, hackers come up with new and innovative ways to trick individuals into providing personal information. These types of attacks are commonly referred to as social engineering attacks. Social engineering is the tactic of manipulating, influencing, or deceiving a victim to gain control over a computer system or steal personal and financial information. Currently, there are three main types…
This month, we say hello to Mariclare Kanaley, Clark’s Slate CRM Administrator. Mariclare joined Clark’s ITS team seven months ago and currently plays a vital role in supporting student success. Since Clark has different departments that coordinate student information and provide students with resources, Mariclare is implementing a platform to share this information across campus and make processes a little…
ITS is excited to announce that long-time Academic Technologist, Michael Krikonis, has been promoted to Manager of Client Support, a role previously held by Terrance McCormack. From March 13th, Michael will relocate to manage the Help Desk’s daily operations with Sharon Griffin Edson, Tess Walsh, and our many student employees. In addition to the regular work that the Help Desk…
Around campus, your colleague or classmate might mention that they’re saving their research to OneDrive. You might get automated emails from SharePoint regarding collaborative documents that you’ve posted in Teams. All of these tools are Microsoft platforms are related to the cloud, but what do they do? How do they interact? Teams, OneDrive, and SharePoint are all connected, but they…
As we all settle into Canvas, ATS is excited to offer Canvas March Madness – a series of Canvas workshops on Zoom targeting some of the more advanced topics in our new LMS. Click here for full information on the workshops, and links to join the zoom sessions (no registration required) Using the SpeedGrader Learn how to use many faculty…
Now that Clark University is on Canvas, all Clarkies have access to a great new tool that allows everyone to record the correct pronunciation of their name for colleagues, professors, and classmates: NameCoach! What is NameCoach? NameCoach is software built into Canvas that allows all members of the Clark community to record the pronunciation of their names. These recordings are…
We have all been there, your phone battery is at 5%, and you’re in an airport, coffeeshop or other public space. You search for an outlet, but instead find a powered USB port. You figure this will charge the same way as a pronged outlet. Think twice! While it’s true that public USB ports can help charge in a pinch…
This month, we meet Rajesh Shukla, Assistant Director of Enterprise Applications, who has been at Clark for 7 years. Rajesh helps to manage Banner, the university’s Student (and employee) Information System and everything connected to it. One of Rajesh’s most important responsibilities is ensuring that everyone “gets paid on time,” since paycheck information is directly related to Banner. With 25…
The Help Desk and Tess Walsh, our Technology Training Specialist, is excited to invite staff and faculty to attend our upcoming online workshops. Check out our schedule below and look for more workshops in the future on our Tech Training webpage. Also if you have any requests for the summer or Fall schedule, please let us know! Microsoft Excel 101…
With January almost over, your New Year’s goals might need an infusion of energy or inspiration. No matter what you’re hoping to accomplish in 2023, technology can help you stay on track, spark new ideas, and improve your daily routines. If you want to prioritize your well-being… Activate your free New York Times digital subscription (provided by the Goddard Library)…
With the first two weeks of the semester completed, ITS is excited at the adoption and enthusiasm of Clarkies for Canvas. After 24 months of planning, collaboration with departments across campus, and technical and support work, Clark’s Canvas is currently hosting 642 published courses, 3,975 users and an average of over 115,000 page views daily. Faculty and students have been…
Arguably no phrase has dominated the tech world over the last 24 months more than the term “data breach.” From breaches impacting critical infrastructure like the Colonial Pipeline, which provides most of the country’s fuel, to hackers compromising healthcare records of half a million people at UC San Diego Health, the headlines of last two years have been full of…
Chances are that you’ve come across or even created a PDF file before. They’re common in online research databases, on websites, and even as homework assignments. A PDF (portable document format) is designed to preserve the format of the file, which makes it ideal for documents like resumes or presentations with images (other files, like Word documents, may change format…
This month, we’re meeting Mark Pemburn, Web Application Administrator. Mark joined the ITS team this past October to support the health and wellbeing of Clark’s website and special applications. He has extensive experience as a software developer for businesses of all sizes, including a one-man shop Mark ran himself, and he loves to solve problems that help people do their…
The Help Desk and Tess Walsh, our Technology Training Specialist, is excited to invite staff and faculty to attend our upcoming online workshops. Check out our schedule below and look for more workshops in the future on our Tech Training webpage. Introduction to OneDrive Wondering about OneDrive? Join Tess online on Tuesday, Jan. 31 at 11 AM to learn more…
After an exciting and busy week 1, ATS wanted to share some of the questions that faculty have asked over the last couple of weeks. How do I modify Module titles to read Week 1, Week 2, etc.? How do I add a syllabus, file or text to a Module? How do I publish a course? How do I publish…
For Spring 2023, you will be using Canvas, not Moodle, for all of your classes that use an LMS. Below are 7 quick things that you can do to prepare for a great semester. Log in Visit canvas.clarku.edu and log in with your usual Clark account Click on Canvas in ClarkYOU For best performance, Canvas should be used on the…
As you (hopefully) know Canvas is coming to Clark for Spring 2023. Over the break, there are some quick and easy things you can do to prepare for next semester. Everyone Download the Canvas app Canvas has robust, easy-to-use apps for mobile devices that allow you to do almost everything that you can do in a browser – participate in…
You have your passport, you have your bags packed, and you’re excited to get going. But wait! If you plan on connecting to your Clark account when travelling, preparing your MFA in advance can make your trip much easier. When travelling or otherwise, ITS recommends using the Microsoft Authenticator app as your primary MFA factor. This app can be installed…
As distributed last week by Joe Kalinowski, CIO and VP for Information Technology. In March of this year ITS performed a campus-wide satisfaction survey. Over 1,200 faculty, staff, and students participated answering a variety of questions about dozens of different services ITS provides, including classroom technology, networking, support and training, and much more. Thank you for a great response and…
Hi Tess, When partnering with my colleagues , I’ve noticed some people email files to me for comments, and others share files for the same thing. Is one method better than the other? What’s the difference between emailing a file and sharing a file? Thanks, Mr. Attach or Link? The short answer: emailing the file as an attachment sends your…
This month, we meet Andrew Duncklee, IT Security Engineer. Andrew joined Clark in late 2021 and is at the forefront of our Information Security policies and processes, to help keep Clark’s data and systems secure. He particularly enjoys identifying how the multitude of ITS services work together and how security play an integral role in all of them. Outside his…
