MFA and Travel

You have your passport, you have your bags packed, and you’re excited to get going. But wait! If you plan on connecting to your Clark account when travelling, preparing your MFA in advance can make your trip much easier. When travelling or otherwise, ITS recommends using the Microsoft Authenticator app as your primary MFA factor. This app can be installed…

Come Play with Blackboard and Canvas

Spring is an exciting time for the LMS Evaluation process. March: Candidate demonstrations During March, Blackboard and Canvas both offered two online demonstrations – one each for students, and for faculty/staff. Initial feedback was that many people were impressed with the modern user-interfaces, the mobile applications, the accessibility features, and the grading options. We also heard some important critical feedback…

ITS Survey: Thank you!

As announced by Joseph Kalinowski (Vice President for IT and CIO), ITS performed a campus-wide satisfaction survey in February. Over 1,200 community members participated answering a variety of questions about classroom technology, networking, support and training, and much more. We have received the preliminary results from our survey provider, and ITS is currently analyzing the data. In April, we will…

Say No to Password123: Password Managers

For everything from online banking, to social media accounts and in between, most websites require you to create a username and a password. While most of us understand the importance of selecting a strong password; not everyone practices other elements of proper password hygiene. It is critical to make sure that no matter the website or app, you have created…

Get to Know Us: Lisa DeMings

This month, we meet Lisa DeMings, Director of Enterprise Applications who has slipped under the radar of this newsletter since she arrived in February 2017! Lisa and her team work closely with many departments across campus including Marketing and Communication, the Registrar’s Office, Financial Aid and many more. While she plays down her work by saying that she “points and…

Canvas and Blackboard and Moodle, Oh My!

We’re excited to announce that the LMS Evaluation project (click here for more information) is moving to a new phase – candidate demonstrations and evaluation. Last Fall many of you were generous with your time and opinions about Moodle and your hopes for the future when it came to Learning Management Systems. With over 100 responses to our survey, and…

Phishing Simulations and Training from ITS

Approximately 90% of cyber attacks begin with a phishing email and all Clark community members can help protect our information resources by being able to identify and ignore suspicious emails. To support this, ITS has partnered with KnowBe4, a security awareness training and simulated phishing platform to offer an on-going security awareness campaign. This campaign helps to educate the Clark…

Seems Phishy!

Email is a critical communication tool, and as a result, it’s important for all of us to be vigilant and able to spot phishing emails that attempt to compromise our personal and community information. What is Phishing? Phishing is the process in which malicious people try to trick you into giving out sensitive information or taking a potentially dangerous action,…

Get to Know Us: Chris Naples

[Looking for Lisa Demings profile? Click here] This month, we meet Chris Naples, Endpoint Administrator. Chris joined our growing Endpoint team in October 2021 and helps to prepare the computers that end up on your desk. As he says “the computer you receive when you first start your job doesn’t come ready to use out of the box”. Chris and…

Tool Spotlight: Microsoft Forms

Have you ever wished that you could quickly collect information from your class, student group, department or others? If so, you’ve probably dabbled with Qualtrics, our survey tool. While Qualtrics is a sophisticated, market-leading survey tool, it can be a little complicated for basic information collection. In cases where Qualtrics is ‘too much’, consider Microsoft Forms, available now to all…

Teaching and Learning in Spring 2022

Teaching and learning at Clark in Spring 2022 may offer some unexpected twists. While the institution, faculty and students are committed and excited to return to campus, planning for the unexpected is never a bad idea. Below, find some tips about how to plan for some of these uncertainties now. Click here for more general information on ITS support for…

Teaching with Technology – Spring 2022

ITS is here to support your teaching during Spring 2022 and have included a range of services below. If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response. Table of Contents Classroom Technology Microphones and Other Technology Student…

ITS Gift Guide – 2021

Wrapped Gifts in white and red.

It’s time for our annual ITS Gift Guide! As the gift-giving holidays approach, the ITS team have once again come together to share our nerdiness with the campus. This year, similar to most of our community, we’re hopeful that we can spend the holidays with family and friends in ‘real-life’. As a result, we’re excited to highlight the techy, low-tech…

Stay on Track with Moodle

In a world full of deadlines, we can always use a reminder or two. With our recent update, Moodle now has new tools to help teachers and students stay organized by tracking what work is due and what has already been submitted and graded. These tools are available now and include the Timeline block, Upcoming Events block, and additional information…

Hacking and the Holiday Season

With the holiday season upon us, hackers, scammers and online thieves are gearing up for creative ways to steal your information. As millions of online shoppers begin looking for the best deals, hackers are looking to take advantage of people by searching for weaknesses in their devices, internet connections and failure to update to current software versions. There are several…

Get to Know Us: Melvin Vargas

This month, we meet Melvin Vargas, Endpoint Administrator. While Melvin only joined Clark about 6 months ago, he’ll be a familiar face to the students, staff and faculty in the Becker School of Design and Technology after joining the Clark team directly from Becker College after 15 years of service. Prior to Clark and Becker, Melvin graduated from VOKE here…

Tool Spotlight: Software Center

Software Center allows quick and easy installation of common software on Clark-managed Windows devices across campus. The software available in Software Center will differ depending on the location of the device but common software includes: Foxit PDF Reader VLC Player (for video playback) Skype Microsoft Teams Chrome and Firefox 7Zip File Extractor In addition to these, some Clark computers will…

Moodle Evaluation

13 years ago, Android was released, the Apple App Store and Spotify were launched, Bill Gates fully retired as chairperson of Microsoft, and Breaking Bad premiered on television. Also, in 2008, Clark University adopted Moodle as our Learning Management System (LMS). Like most things in life, it’s important to regularly check that systems we use are still meeting our needs…

Ask ITS – Your Questions Answered!

Last month, we invited you to “Ask ITS”, an opportunity to ask us all of your burning IT questions. We’ve answered some of the most frequently asked questions below. However, if you have more questions, don’t wait until the next time we invite you to ask. If you have any general questions about ITS, article ideas, or technology you’d like…

Get to Know Us: Dorothy Erickson

This month, we meet Dorothy Erickson, our new Academic Technology Associate. Dorothy is a Worcester-area native, and after a stint in New York City, moved back for a “brief” period and 25 years later (luckily for us) is still here! After working for a pharmaceutical consulting company, and having kids, Dorothy got her MFA in creative writing and started teaching…

In case you missed it … Turnitin

As announced earlier this week… ITS is excited to announce that Clark University now provides access to Turnitin for all faculty and students. Clark subscribes to two Turnitin products, both of which are fully integrated with, and accessed through, Clark’s Moodle environment: Turnitin Originality is a tool that allows students and faculty to analyze written work and checks for citation…

Tool Spotlight: Qualtrics

Qualtrics is a sophisticated, industry-standard, web-based survey tool. Available to all students, faculty and staff, Qualtrics allows community members to create surveys for research, feedback, workflows and more. With access to a wide variety of question types, the ability to add different branches depending on question choices, sophisticated reporting options and access to premium research features, Qualtrics should be your…

Upgrades and Updates and Security, Oh My!

The news is regularly full of scary reports about critical security exploits on phones, tablets and computers and advice to immediately update your device. Additionally, you’ll see many articles touting the newest, greatest version of Windows, MacOS or iOS. How should you read, prioritize and act on these reports? Upgrades Upgrades represents a significant change to the way your computer…

Ask ITS

As National Cybersecurity Awareness Month approaches, we are offering an opportunity to ask ITS all of your burning technology questions. If you’ve ever said, “I wonder why ITS does …” this is the time to ask! Questions can include asking about technology choices, policies, processes, data privacy, infrastructure, software, or anything else you can think of. Look for next month’s…

Keep Zooming

While many of us are happy to say goodbye to days full of Zoom classes and meetings, the convenience, flexibility, and reach that Zoom offers means that it will be a part of Clark for a time to come. And while most of us are experts in its features now, we wanted to offer some new or under-used tips. Update…

National Cybersecurity Awareness Month

National CyberSecurity Awareness Month (NCSAM) was started as a collaborative effort between the National CyberSecurity Division within the Department of Homeland Security (DHS) and the nonprofit National Cyber Security Alliance in 2003. The month of October raises awareness about the importance of cybersecurity. As education, socializing, and many aspects of life increasing rely on technology, it’s more important than ever…

Get to know us: Alexander Magid

This month, we meet Alexander Magid, Clark’s Information Privacy and Compliance Analyst. “What’s that?” you might ask! Well, Alexander will help ITS write and implement policies to protect your data, while also keeping Clark compliant with data privacy, storage and documentation laws. He’s excited to talk to departments across campus about data privacy and help solve the new challenges faced…

Teaching with Technology – Fall 2021

ITS is excited to support your teaching during Fall 2021 and have included a range of services below. If you have any additional questions, concerns or suggestions, we recommend contacting the Help Desk (helpdesk@clarku.edu) so that we can direct your request to the most appropriate department for the quickest response. Table of Contents Classroom Technology Microphones and Other Technology Student…

Turnitin Workshops

(Updated 10/25/21) Academic Technology Services is presenting Turnitin workshops on the following dates and times. Each session will cover the same topics, although there will be time for participants to ask questions. Thursday, October 28th: 4pm to 5pm Friday, October 29th: 9am to 10am Friday, October 29th: 1pm to 2pm Join the workshop at that dates and times above by…

Best Practices for Turnitin

Before the Semester Consider your assignments One of the most effective strategies to prevents academic misconduct is to intentionally design assignments that are challenging or nearly impossible to plagiarize. One way to do this is to “scaffold” assignments. For example, have students write a proposal in which they propose a research question, identify some initial sources, and outline a plan…

The Games We Love

In honor of our colleagues and students joining us at the Becker School of Design and Technology at Clark University, ITS wanted to share the games that we’re excited about this Spring. Games for when you want to … …start from scratch …be challenged …create something …feel some nostalgia …be immersed …spend two minutes on a game Games for when…

New and Improved Anti-virus for your Personal Devices

ITS is very excited to announce a new, easier way to protect your personal Windows and Apple devices – Sophos Home. Clark community members have long had free access to Sophos – a leading anti-virus software – to install on their personal devices.  Clark will now provide access to Sophos Home which offers more advanced, real-time protection from the latest…

Back-up Early, Back-up Often

Some of the most difficult calls we get to the Help Desk are when students, faculty, or staff, who are working hard on projects, papers, research or grading, have something significant happen to their device, and face losing important data. This is especially difficult in the run-up to the end of the semester when stakes are higher, and time-lines are…

Looking for a New Computer? Plan Ahead.

As you may have seen in the news recently, there is still a shortage of computer chips which will in-turn lead to a shortage of a range of items in the coming year – including new computers. What does this mean for Clarkies? If you’re considering buying a new personal device for Fall 2021, it will be important to plan…

Get to Know Us: Bhagya Srinivasan

This month, we meet Bhagya Srinivasan, who works in our Academic Technology Services department as an Instructional Designer Bhagya joined Clark on February 1st of 2020, just in time to become an invaluable part of our faculty support team during the COVID response. When asked how to describe what she does in a single line, she says “I help teachers…

An Update on Multi-Factor Authentication

In the last month over 4000 Clarkies have set-up and begun to use Multi-Factor Authentication and ITS would like to say Thank You! Multi-Factor Authentication will provide Clark and our individual community members a higher level of security for their personal and institutional data, and will make our efforts to reduce cyber-threats more effective and efficient. Over the last few…

FindTime: A New Scheduling Tool in Outlook

Many users of Doodle – the online scheduling tool – were disappointed last year when they introduced a new pricing model. If you’re looking for a new scheduler, consider FindTime – available now for free and as part of your Clark University Outlook. FindTime allows you to create a meeting poll to ask attendees to select times they’re available and…

Ace Your Presentations

If you have to give a presentation this semester, consider using PowerPoint’s Presentation Coach, available in PowerPoint 365 (online only) at https://www.office.com/launch/powerpoint. The Presentation Coach allows you to practice your presentation, while PowerPoint monitors and analyzes your speech. During practice, the Coach will give you tips on pacing, word choice, projection and verbal crutches (like ‘um’s and ‘ah’s). Once your…

Get to Know Us: Michael Benedetti

This month, we meet a new face to ITS – Michael Benedetti, our Senior Endpoint Administrator. Michael started at Clark in November 2020 and has quickly become an important part of our Endpoint team, supporting devices across campus, or as Michael modestly puts it “I help with computers to make sure they work the way their owners want them to…

Spring 2021 – Remote Start Advice

While many faculty pivoted online at the end of last year’s Spring and Fall semesters, beginning a class online may be a new experience for many. Below, find some tips about how to approach starting the semester online whether by choice, or by necessity. Communicate Early and Often Think about Technology Start Strong Ask for Help Click here for more…