Teaching in Intersession 2021

Intersession 2021 offers students a great opportunity to continue learning throughout our extended Winter break. And as always, ITS is available to help with your questions about any element of technology and teaching. However, when scheduling time to work on your Intersession course, it will be important to remember that campus will be closed from…

Next Steps in Teaching in Different Modalities

During Intersession 2021, ATS in collaboration with CETL, will offer a 3 week, mostly asynchronous, ‘unconference’-inspired, professional development opportunity, “Next Steps in Teaching in Different Modalities”. The course will give faculty a space to reflect on the last 6-9 months of teaching, and create plans, request resources and share experiences as they consider and plan…

Mac Users: Big Sur and Purchasing Advice

This week, Apple held its long-awaited One More Thing live stream. During the session Apple announced, as expected the release of its new Operating System – Big Sur (Mac OS11). It also announced hardware lines that will use a new M1 processing chip. Continue reading to learn more about how these announcements may impact you…

Working from Home: Advice from an Expert

Don Lutz, ITS’s Manager for Online and Instructional Technology, joined Clark in December 2019 and had been on campus less than 12 weeks when the college’s COVID response moved the Academic Technology Services group to remote work. However, prior to Clark, Don had decades of experience working fully remotely with his previous employer, leading teams…

Get to Know Us: Chuck Wyatt

This month, we meet a Clark veteran with 19 years, 11 months and 1 week under his belt. So if you chat to Chuck Wyatt, our Manager of Web Technical Services on December 1st, 2020 wish him a Happy 20th Clark Anniversary. Chuck is originally from Texas, but moved to Massachusetts to attend Harvard Divinity…

The Fall (So Far): In Numbers

Even more than previous years, this Fall brought a flurry of activity to all areas of ITS, with new students and faculty arriving on campus, connecting remotely, and using new and exciting technology. We wanted to share some interesting numbers that illustrates some of this activity.

Multi-Factor Authentication 

When users ask ITS about how best to protect their online data and identity, using Multi-Factor Authentication is one of our top tips.  ITS is planning to use this security feature in the coming months to better protect Clark’s information.  To help you get started, here is a short introduction to MFA.   What is Multi-Factor Authentication?  Click below to watch a short…

Get to Know Us: Jason Trinklein

Jason Trinklein is our brand-new Director of Infrastructure and we were all very excited to welcome him to ITS just one month ago. Jason grew up near Oyster Bay, New York and attended Stony Brook University before transferring to the College of Charleston, and completing his Bachelor’s Degree in Computer Science. Jason has experience working…

Microsoft Outage: More Information

For a period of over 3 hours on the evening of September 28th, Microsoft services including Outlook, Skype, Teams, OneDrive and Office 365 experienced an outage across the US. This outage impacted millions of users’, including Clarkies’, ability to check email, voicemail and stored files.   Microsoft resolved the issues and announced that the outage was not as a result…

Gone Phishing

Email has always been a critical communication tool, but even more so now that Clarkies are learning and working in many different modalities. As a result, it’s even more important now for all of us to be vigilant and able to spot Phishing emails that attempt to compromise our personal, and community information. Phishing is…

OLC Innovate: How to Register

This is part of our series on OLC Innovate 2020. Click here to learn more. There are two steps to register for the OLC Innovate 2020 conference. Create an OLC account with your Clarku.edu email address Register for the conference Create an OLC account Visit https://my.onlinelearningconsortium.org/s/fs-newuserreg Enter your Clark University email address Complete the form…

OLC Innovate: Top Picks

This is part of our series on OLC Innovate 2020. Click here to learn more. The OLC Innovate 2020 conference offers over 300 sessions covering topics from teaching and learning best practices, diversity, inclusion and equity considerations, research, and technology. You can click here to see the full session listing and agenda and Clark participants…

Add your D&I Digital Badge to your LinkedIn Profile

1. Locate the email that you received from Badgr with details about the Badge Sender: noreply@badgr.io Date: 5/8/2020 Subject: Congratulations, you earned a badge! 2. Click on the image of the badge in the email. It will be similar to the image below. 3. Copy the URL that you’re routed to Example: https://badgr.com/public/assertions/dpi [followed by…

Zoom in the News

In this time of social distancing, the world has gotten a rapid introduction to Zoom meetings. Zoom has also gotten a rapid introduction to the world. Their daily use has increased from 10 million meeting participants to over 200 million, and with that, everyone has experienced some growing pains. You may have seen in the…

Help Desk Hours

Even though we’re off-campus, the ITS Help Desk is here to help. Call us at 508-793-7745 or email us at helpdesk@clarku.edu. Monday – Thursday: 8am to 8pm Friday: 8am to 5pm Saturday & Sunday: 12pm to 5pm

Zoom: Sharing Recordings from Panopto

If you’re running synchronous sessions with your students via Zoom, you should plan on recording them to make available to students who can’t attend in real-time. However, we also need to keep our FERPA obligations in mind when sharing those recordings. When recording Zoom class sessions, you will have two options Record to your computer…

Zoom: Guides

By popular request, our exceptionally wonderful Manager for Online and Instructional Technology, Don Lutz, has created a Participant and Host Guide to Zoom. Click here to download the Participant’s Guide Click here to download the Host’s Guide

Academic Continuity: Workshop Recording

Please find a recording of the Academic Continuity workshop below and the associated resources. Academic Continuity Powerpoint Useful Links Clark University’s Official COVID-19 Information page Clark University’s Academic Continuity page Goddard Library’s Academic Continuity page ITS’s Academic Continuity newsletter/articles Moodle How-To Playlist Need help? Email helpdesk@clarku.edu    

Zoom: First Steps

Once you have set up your Zoom account, and installed the client, here are some steps to get you started. Find and Share Your Personal Meeting Details There are a number of ways to find your personal meeting room information, but the details below will work on any device. Navigate to http://clarku.zoom.us/ Click Sign In…

Panopto: Getting Started

Panopto is our cloud-based video streaming and lecture capture system that makes it easy to stream, record, and share videos. Panopto can capture your screen, audio, and/or video from web-cams and other devices to record live lectures, student or guest presentations, demonstrations, and/or supplemental materials. You can also upload any previously created video to Panopto…

Resources: The Goddard Library

As you consider plans for Academic Continuity, don’t forget the Goddard Library. University Librarian, Laura Robinson and her wonderful team have published, and are keeping up-to-date, a list of services and resources that can support your teaching, and your students’ learning, whether on or off campus. Everything from online consultations with librarians, digital access to…

Discussion Forums: Questions & Prompts

Asynchronous discussions can be engaging, rich and challenging, but just like in a face-to-face class, thought-provoking, open-ended questions and prompts are a big part of how successful a discussion can be. Consider some of the following approaches in order to promote strong, exciting discussion in your forum. Shades of Grey Questions that are ‘grey’, rather…

Zoom: Running a Successful Class

Running classes in Zoom can be a great way to continue teaching and learning from a distance. There are some simple things that you can do to ensure that your sessions are successful. (If you haven’t read it already, check out our first article in this series – Planning a Successful Zoom Session) Before the Session…

Zoom: Planning a Successful Session

As you’re considering using Zoom to reach and engage with your students or colleagues, consider these easy steps to plan for a smooth and successful session. Get to know Zoom Knowing how to use Zoom and practicing are two of the best things that you can do to ensure a successful session. Click here to…

Get to Know Us: Andy Morrow

Andrew Morrow

Andy Morrow is a Senior Business Analyst and Programmer with the Administrative Information Services (AIS) group of ITS and has been with Clark University for 5 years. What is a Senior Business Analyst, you might ask! When asked what he does at parties, Andy has a great, easy to understand answer – “A University manages…

Holiday Hours and a Temporary Move

Winter break will be a busy time for many departments around Clark, including in the Academic Commons where we’re getting new carpet! As a result, the Help Desk will be making a temporary move over to Media Services on the lower floor of Jonas Clark (as seen in the map.) We’ll still be here to…