April 2024

Tool Spotlight: Adobe Firefly

The newest addition to the Adobe Creative Cloud suite, Adobe Firefly is a browser-based app that uses “generative AI and simple text prompts to bring your ideas to life.” Firefly, drawing on the extensive Adobe Stock image library, can generate artistic or photorealistic images of almost anything you can imagine. 

AI generated image of a blue plate of chocolate chip cookies and a frosty glass of milk on a wooden table with a roaring fire in the background

AI-generated image created using Adobe Firefly. Prompt: a blue plate of chocolate chip cookies and a frosty glass of milk on a wooden table with a roaring fireplace in the background

AI-generated image created using Adobe Firefly. Prompt: two lemons with arms and legs shopping for dresses. Layered paper affect used.

Adobe Firefly also offers a generative fill function, which you can use to edit your own images by adding or removing objects, changing the background, and editing existing aspects of the image, such as color. 

Picture of a black cat on a tan couch pillow

Original photo


Photo of a black cat wearing a small gold crown and resting on orange and purple velvet pillows

Photo edited with Generative Fill in Adobe Firefly


Adobe Firefly is also incorporated into other Adobe apps, such as Photoshop, Illustrator, and Adobe Express, to power new features such as generative fill and text effects.  

How do I access Adobe Firefly?

In your internet browser, go to https://firefly.adobe.com/ and sign in with your Clark account credentials.  

Students: Please note you’ll need to use a public computer, such as those in the library or lab spaces, to access Firefly and any of the Adobe apps. 

Where can I learn more? 

Click here to learn more about Adobe’s AI practices and app integration 

Click here to view Adobe Firefly Essential Training on LinkedIn Learning 

Click here to learn more about how to properly cite AI-generated content 

Click here to learn how to write effective AI prompts 

Our Favorite Apps: Hoopla & AntiStress

Jarrod Evans, ITS’s Help Desk Technician, has two apps he loves and uses constantly: Hoopla and AntiStress.


Hoopla—available on the web, as well as in the App Store and Play Store—is related to last month’s pick Libby. Hoopla uses your library card to provide access to magazines, comic books, movies, music, and TV shows. Stream, listen, and read for free! Plus, the app makes it perfect for on-the-go entertainment on your lunch break, on the bus, or at the gym. Click here to browse what’s available on Hoopla and learn more about how to register.  


Antistress is a free-to-download app full of low stakes, soothing games and puzzles. Chop virtual vegetables, pop bubbles, or match colors on a wheel. Brain breaks have never been so easy! Take a moment while you’re waiting in line or waiting for that important email to go through. Please note this app does have ads. Available on the App Store and the Play Store. 

Telephone Services Migration Progresses Smoothly

Clark University’s transition to Microsoft Teams Phone is making significant headway! As of today, 44% of users and 23 out of 87 departments have successfully migrated from the legacy phone system to Teams.

Pie chart showing 44% of people have migrated to Teams Phones (shown in blue) and 56% of people have not yet migrated (shown in red)

Modern and cloud-based solution offers numerous benefits, such as:

Enhanced Collaboration: Make and receive calls directly within the Teams app, on any device with an internet connection. 

Accessibility: Reach colleagues and community members anywhere, fostering better communication regardless of location. 

Cost Savings: Reduced voice service expenses compared to the outdated system. 

Improved Reliability and Scalability: Experience consistent and dependable phone service with the ability to adapt to future needs. 

What to Expect Next:

Remaining departments and individuals will be contacted in the coming months to schedule a time for the change, please keep a lookout for emails from voip@clarku.edu. For more information, visit our Teams Phone Transition webpage 

Together, let’s embrace this positive change and enhance communication across Clark University! 

If you have questions about this transition, please contact the Help Desk at helpdesk@clarku.edu or 508-793-7745. 

Get to Know Us: Becky Tamm-Shettler

This month, we meet Becky Tamm-Shettler, Clark University’s Endpoint Systems Manager.  

Born and raised in Massachusetts, Becky has worked in higher education technology for over 30 years, with the past year here at Clark. The best part of her experience working here so far, she says, is getting to spend every day with the incredibly conscientious Endpoint team and connecting with others in the ITS department to learn new things and solve problems.  

As Endpoint Systems Manager, Becky is responsible for purchasing and provisioning computer hardware for all university needs—basically, Becky makes sure everyone gets the computer they need to do their best work! To better understand IT work and its processes, she recommends reading Checklist Manifesto by Atul Gawande or watching the series Halt and Catch Fire, a period drama about the early decades of computer development.  

When Becky’s not working, she loves traveling, gardening, hiking, sewing, and riding her ebike. If you’d like to learn more about what she does, or chat about your next travel destination, click here find Becky’s contact information. 

Announcing: ClarkYouBeta

Beginning today, a new version of ClarkYou – ClarkYouBeta – is available for you to experience and give feedback on.

ClarkYou is the portal to many Clark services and applications. However as the technology behind ClarkYou ages a transition to a more responsive, modern platform is needed. ClarkYouBeta is built to offer much of the same functionality but with a more modern design and a curated group of links based on ten years of user traffic.

Over the next few months, Clarkies can choose whether to use the current ClarkYou, or try the new ClarkYouBeta each time you log in. This will give you time to share feedback before we fully transition over to the new ClarkYou.

Click here to access ClarkYouBeta or use the link on the ClarkYou login page, or on the ClarkYou home page as seen below.

How can I give feedback?

In the coming months we will work on requests that we’ve already received such as showing OneCard Balances and displaying how long you have left before your Clark password expires. However, we need your feedback to make ClarkYouBeta a tool that meets your needs.

At the top of the ClarkYouBeta home page you’ll find a link to leave feedback for our team. We’ll consider all responses, as well as usage data to make ClarkYou better for everyone.

If you have any additional questions, please contact the ITS Help Desk at 508-793-7745 or helpdesk@clarku.edu.

ITS Survey: Thank You & Some Quick Answers

In February of this year, many of you received invitations to participate in a survey about Clark’s Information Technology Services. Over 1000 Clarkies participated by answering questions about classroom technology, networking, support, and much more. And we want to say a big thank you! Your feedback will help us evaluate our services, set future prioritizations, and better meet your needs.

What’s next?

We received the results last week and are excited to begin delving into the feedback. With 1100 responses, and over 150 criteria each, it will take us some time to analyze but we will evaluate the responses against our previous results in 2022 and comparative data from other institution’s surveys.

Once we’ve analyzed the data, ITS will identify specific action items that address the needs raised by the campus and share those initiatives with you in Fall 2024.

If you were not selected to take the survey this year, but have thoughts that you’d like to share with us, please don’t hesitate to email Joanne Dolan at jodolan@clarku.edu.

Popular Questions

We did noticed that many of you asked direct questions on the survey that we can already answer. Because the survey is confidential, we can’t respond directly, but have compiled some of the most common questions and answers. If your question isn’t answered below, look for updates in the Fall or email jodolan@clarku.edu so that we can help you directly.

“I didn’t know that most of this was available? How can I browse what services ITS offers?”

While ITS is always working to improve our communication and promotion of different services, many Clarkies find that our A-Z guide is a good place to browse what is available from ITS.

“I’d like better communication when services go down”

Great timing for this question! Since we sent out this survey, ITS has launched ITStatus.clarku.edu which is a status page showing ongoing outages and upcoming maintenance. You can access it at the link above or at the bottom of every ITS webpage.

“I wish there was more training because I want to know how to use OneDrive, Teams better”

Tess Walsh is our wonderful Tech Trainer and runs regular online and in-person training sessions for faculty and staff on Microsoft products, Adobe, and much more. Tess is also available to do custom training for small groups and departments to address their specific needs, and work with faculty to build focused student training to meet academic needs. Check out our Tech Training page for more information or to contact Tess.

Additionally, we do know that many students, faculty and staff can’t necessarily attend live training sessions, so remember that Clark provides access to LinkedIn Learning for all active Clarkies. Learn how to use Adobe, how to do a good presentation, how to give feedback and so much more. Click here for more information on LinkedIn Learning.

“I wish there was a Chatbot, or Live Chat option for the Help Desk”

ITS does provide a chatbot on every page of the ITS website. Look for the robot icon in the bottom right of the page. Asking questions there will get you quick and easy answers to your questions, help you find the best link for support, connect you to a live agent (if available) or open a Help Desk ticket.

“I’d prefer to talk to ITS by phone and I wish the ITS contact information was on the website”

ITS is available in person at the Help Desk in the Academic Commons, by phone at 508-793-7745, by email at helpdesk@clarku.edu or via the Chatbot available on every ITS webpage. If you forget any of these details, look to the bottom of every ITS webpage for contact information and our current opening hours.

“ClarkYou should be more modern and easy to navigate”

ITS has been working on this project for many months and is excited to announce a soft-launch of ClarkYouBeta¸a more modern version of ClarkYou for you to try, and give feedback on. You can access this from the ClarkYou login page, from the ClarkYou menu, or by clicking here. Visit this article for more information on this change.

We’re also working to replace the OneCard Balance widget that many of you have missed.

“More color student printers and student printers in ASEC and in Lasry”

ITS will be performing a full evaluation of the location of student print stations and the usage needs, particularly of color printers this summer. We expect to be able to share a new map of printers in the Fall.

“There should be lollipops at the Help Desk”

Done! Come by to grab one.

[Faculty/Staff] “My computer is getting older, and it’s slow. I wish I could get it replaced”

While we did experience delays that impacted our established replacement schedule after COVID, ITS has been making considerable strides to catch up and replace all older personal devices across campus. We’ve been reaching out to many faculty and staff that are over-due for replacements, and if a Clarkie is having problems with an older device, we’re more like to replace it rather than fixing. Most standard replacements are happening within 1-2 weeks and it is a quick and easy process.

If your device is slow, impacting your work, or may be due for replacement, please don’t hesitate to reach out to the Help Desk.

[Faculty/Staff] “We want Macs!”

ITS has heard you! Over the last 18 months, ITS has begun to offer Mac laptops and desktops to staff and faculty at much higher rates than previously. Additionally, we’ve rolled out software that allows Mac devices to be updated to newer Operating Systems much more quickly. We’ve also added Mac laptops to our loaner pool and are continually increasing our ability to support Mac users. While this is a long-term project, we’re excited to offer Clarkies more choice in their devices.

[Faculty/Staff] “My Clark Mac device keeps disconnecting from my departmental printer”

ITS is aware of the ongoing issue with Mac printing for staff and faculty, and in the last month have made changes that make the connection more stable. If you’re still experiencing issues, please contact the Help Desk for support as we do have other solutions that we can put in place. We are also continuing to work on more permanent solutions to support reliable Mac printing.

[Faculty] “Get rid of blackboards in classrooms”

While blackboards aren’t strictly IT resources, ITS works closely with our Facilities department, the Faculty Classroom Committee, and the Academic Technology Committee to evaluate what equipment should be placed in classrooms. There are members of our campus community that prefer using blackboards and whiteboards over smartboards, and so we balance those pedagogical needs against the changing technology demands of other faculty and students. Both of these committees and ITS are always eager to hear feedback on what is needed for quality teaching and learning.

[Faculty/Staff] “Can ITS come to talk to my department about what’s available and how we can work together?”

ITS is happy to do this! ITS team members are happy to talk to departments, centers, and groups across campus about how to meet your needs. Contact Joanne Dolan, jodolan@clarku.edu, to set up a discussion.