With many people joining Zoom and Teams sessions over recent weeks, we’ve had questions about how to best ensure a clear, consistent connection.
Poor connections can impact your, and your participants’ experience in many ways – from stuttering video, to audio falling in and out, to freezing screens.
While every session, every connection and every device is different, there are some things that you can try if you’re regularly experiencing connection issues.
Before the Session
- If you’re using a desktop or laptop, connect your device directly to your router with a network cable. This will help keep your connection stable, reliable and less patchy than WiFi.
- If you are using a mobile device, or can’t connect directly to your router, try to move around your home to find a spot with a stronger connection. The general rule is the closer you are to your router, the stronger the connection. Additionally, some architectural features can cause some areas in your home to have a weaker connection
- Consider what else is streaming on your internet. Close any applications that you don’t need during your session. If others in your house are using the internet ask them to refrain from streaming content during that time (Netflix, music, etc)
- If you’re having audio issues in many sessions, be sure to run through a test prior to meetings to ensure you have the best setup possible.
During the Session
- If you’re experiencing connection issues, turn off your camera.
- If multiple people in the session are having connection issues, ask all others to turn off their cameras.
- If you’re experiencing audio issues, consider using the phone number to call in. It means that even if your visual experience is choppy, your voice participation will be clear and reliable.