As announced by Joseph Kalinowski (Vice President for IT and CIO), ITS performed a campus-wide satisfaction survey in February. Over 1,200 community members participated answering a variety of questions about classroom technology, networking, support and training, and much more.

We have received the preliminary results from our survey provider, and ITS is currently analyzing the data. In April, we will also gain access to comparative data from other institutions’ surveys. This will allow us to benchmark our performance, not only against previous results, but also against our peers.

What’s next?

We greatly value the time that our community members invested taking this survey and once we have spent time analyzing, ITS will identify specific action items linked to results.

In the past, survey results have helped ITS prioritize projects like:

• Increased WiFi access points across campus including in residence halls
• The ongoing implementation of Argos, HelioCampus and Tableau to improve data analysis and reporting across departments
• Regular ITS newsletter to improve communication from the department
• A redesign and regular maintenance of the ITS website

Look for a communication from ITS with more details about our survey feedback and future projects in the Fall of 2022.

If you were not selected to take the survey this year, but have thoughts that you’d like to share with us, please don’t hesitate to email Joanne Dolan at jodolan@clarku.edu.